At a Glance
- Tasks: Manage relationships and resolve queries for B2B customers in a fast-paced environment.
- Company: Join a dynamic team in Marlow focused on exceptional customer service.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Great opportunity to build strong relationships and enhance your problem-solving skills.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 45000 - 45000 £ per year.
We re looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow.
In this role, you ll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards.
Working closely with Sales, Operations, Transport and Forecasting teams, you ll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction.
This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment.
Apply today If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we d love to hear from you.
About the Role What You ll Be Doing Managing relationships with business customers and key stakeholders Acting as the first point of contact for customer enquiries Coordinating customer mailings and operational requirements Working with internal teams to ensure service levels are achieved Monitoring and resolving customer queries, complaints and invoice issues Producing KPI, SLA and service performance reports Identifying trends and opportunities for service improvement Supporting customer retention through excellent account ma...
Customer Service Account Executive employer: Whistl
Join a dynamic and supportive team in Bedford, where we prioritise employee growth and development. As a Team Leader, you'll benefit from a collaborative work culture that values innovation and excellence, alongside opportunities for career advancement and skill enhancement. Our commitment to maintaining high operational standards ensures a rewarding environment where your contributions are recognised and valued.
