At a Glance
- Tasks: Support client queries and manage service requests in a dynamic fulfilment operation.
- Company: Join the UK's leading delivery management company in Wellingborough.
- Benefits: Enjoy competitive annual leave, pension, health plans, and career development opportunities.
- Other info: Full-time role with occasional travel and out-of-hours support required.
- Why this job: Make a real impact in a fast-paced, collaborative environment focused on client satisfaction.
- Qualifications: Experience in client-facing roles, strong analytical skills, and proficiency in MS Office.
The predicted salary is between 36000 - 60000 £ per year.
Take your experience to the next level with the UK\'s leading delivery management company. We\'re looking for a Contract Support Manager to join our team in Wellingborough. If you are a confident communicator with a sharp eye for detail and a passion for client service, this role is for you. Working at the heart of a dynamic fulfilment operation, you will support a variety of contracts and help to deliver outstanding service and value to our clients.
About the Role
In this pivotal role, you\'ll be the first point of contact for client queries, manage service requests, and support the contract management team. You\'ll ensure client satisfaction, track performance against SLAs, and provide clear, timely reporting. Building strong internal and external relationships will be key to operational excellence and long-term client success.
Key Responsibilities
- Act as first-line support for issues, incidents, managing day-to-day client support requests and service queries.
- Work with internal teams on SLA compliance and continuous improvement, and liaise with Operations and Carrier teams to ensure service commitments are met.
- Assist trade customers with bookings, paperwork, and general support.
- Collate and manage data for accurate reporting and invoicing, and support client review meetings with financial and activity performance data.
- Assist with feasibility studies and pre-sales consultancy.
- Help coordinate change control procedures with relevant departments.
Additional Information
Working Hours: Full-time, Monday to Friday, 8:30am - 5pm (with occasional weekend or out-of-hours support as needed).
Travel: Occasional travel to other depots may be required.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you\'d expect from a market leader.
Requirements
- Proven experience in a client-facing role (e.g., Account Executive, Customer Service Advisor, Client Manager, or Contract Support Manager).
- Background in e-commerce, fulfilment, logistics, or warehousing is highly beneficial.
- Strong analytical skills and proficiency in MS Office (Excel, Word, PowerPoint).
- Excellent interpersonal and communication skills.
- Methodical, detail-oriented, and organised approach.
- Positive, can-do attitude with the ability to remain calm under pressure.
- Confident decision-maker who works well with data and evidence.
- Flexible and open to occasional travel and out-of-hours work when required.
Contract Support Manager in Hardwick employer: Whistl
Join the UK’s leading delivery management company as a Contract Support Manager in Wellingborough, where you will thrive in a dynamic and collaborative work environment. We offer a range of benefits including enhanced annual leave, a comprehensive pension scheme, and career development opportunities, all while fostering a culture that values client service and operational excellence. With a focus on employee growth and well-being, this is an excellent opportunity for those looking to make a meaningful impact in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Manager in Hardwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your communication skills! As a Contract Support Manager, you'll need to be a confident communicator. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Contract Support Manager in Hardwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Contract Support Manager role. Highlight your experience in client-facing roles and any relevant skills in e-commerce or fulfilment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client service and detail how your background aligns with our needs. Remember, we love a positive, can-do attitude!
Showcase Your Skills:Don’t forget to mention your analytical skills and proficiency in MS Office. We’re looking for someone who can manage data effectively, so give us examples of how you've done this in past roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Whistl
✨Know Your Stuff
Make sure you brush up on the company’s background and the specifics of the Contract Support Manager role. Understand their service commitments and how they measure client satisfaction. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a confident communicator, be ready to demonstrate your interpersonal skills during the interview. Use examples from your past experiences where you successfully managed client queries or resolved issues. This will highlight your ability to build strong relationships.
✨Be Data Savvy
Since the role involves tracking performance against SLAs and managing data for reporting, be prepared to discuss your analytical skills. Bring examples of how you've used data to improve processes or client satisfaction in previous roles.
✨Stay Calm Under Pressure
The fast-paced nature of this role means you might face challenging situations. Share instances where you remained composed and made effective decisions under pressure. This will demonstrate your positive, can-do attitude and readiness for the role.
