At a Glance
- Tasks: Manage customer relationships and drive growth for a portfolio of 70+ clients.
- Company: Join a leading market player with a focus on service excellence.
- Benefits: Enjoy a competitive salary, bonuses, and a range of fantastic perks.
- Other info: Hybrid working options available after probation, with great career development opportunities.
- Why this job: Make a real impact while building strong client connections and achieving targets.
- Qualifications: Strong communication skills and experience in account management or customer service.
The predicted salary is between 29000 - 29000 £ per year.
We’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team. As the primary commercial contact for a portfolio of 70+ customers, you’ll build strong relationships, ensure service excellence, and drive growth. With a commission and bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact. If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.
About the Role
- Managing day-to-day customer experience and resolving issues promptly.
- Building strong relationships and maintaining regular communication.
- Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
- Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
- Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan.
- Promoting the full Whistl service offering to customers.
- Supporting contract negotiations, pricing reviews, and renewals.
- Maintaining accurate customer data in CRM and preparing activity/forecast reports.
- Staying up to date on Whistl products, industry trends, and market developments.
- Supporting wider business projects alongside the Internal Sales Manager and Sales Director.
We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you’d expect from a market leader.
Requirements
Skills & Experience:
- Strong verbal and written communication skills; able to adapt to various audiences.
- Confident in managing multiple priorities and working to deadlines.
- Proven ability to work collaboratively across departments.
- High attention to detail with excellent organisational skills.
- Comfortable using CRM systems and creating reports.
- Experience in account management, customer service, or similar client-facing roles is desirable.
Education:
A-Level (or Level 3 qualification) or equivalent work experience.
Additional Info:
- Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm).
- Location: Based at Whistl - Astley Business Park, with hybrid working opportunities available after successful completion of probation.
- Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.
Internal Account Manager in Astley employer: Whistl
Whistl is an exceptional employer that prioritises employee growth and well-being, offering a competitive commission and bonus scheme alongside a comprehensive benefits package. Our Bolton team fosters a collaborative work culture where strong client relationships are built, and employees are encouraged to develop their skills through career advancement opportunities. With hybrid working options and a supportive environment, Whistl is the ideal place for those seeking meaningful and rewarding employment.
