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- Tasks: Lead a dynamic telesales team to smash targets and generate appointments.
- Company: Join a market leader in a fast-paced sales environment.
- Benefits: Competitive salary with up to 40% commission, plus great perks.
- Other info: Enjoy career development opportunities and a supportive work culture.
- Why this job: Make an impact by driving team performance and maximising earnings.
- Qualifications: Experience in sales leadership and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation.
This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.
About the Role
- Lead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team.
- You’ll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.
Key Responsibilities
- Lead and support a telesales team within a high-volume sales environment.
- Drive team performance to deliver consistent, high-quality appointment generation.
- Coach, develop and support individuals through ongoing performance management.
- Set, monitor and deliver KPIs and sales targets in line with business objectives.
- Monitor performance trends, identify gaps, and implement improvements.
- Support lead generation activity and ensure accurate qualification of opportunities.
- Maximise CRM usage for accurate data, tracking and reporting.
- Provide clear performance updates and insights to stakeholders.
- Support process improvement and operational efficiency across the team.
- Assist with recruitment, onboarding and training of new starters.
- Manage resource planning and attendance to ensure adequate team cover.
- Maintain product and industry knowledge to support team performance.
- Ensure compliance with company policies and procedures.
Benefits
- Annual leave enhanced with long service.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover.
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
- Proven experience in a team leadership or supervisory role.
- Ability to manage, motivate and develop a team to achieve performance targets.
- Experience in coaching individuals to improve performance and results.
- Strong communication skills with the ability to adapt style for different audiences.
- Ability to prioritise, organise and manage multiple workloads effectively.
- Confident influencing skills at the colleague and stakeholder level.
- Strong relationship-building skills across internal teams and clients.
- Analytical mindset with the ability to interpret data and draw meaningful insights.
- Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable).
- Knowledge of the postal, parcel or fulfilment industry is advantageous.
Additional Information
- Occasional UK travel may be required.
- Full UK driving licence required.
Telesales Team Leader employer: Whistl UK Ltd
Contact Detail:
Whistl UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader
✨Tip Number 1
Get your networking game on! Reach out to former colleagues, industry contacts, or even friends who might know someone in the telesales field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its sales strategies, and be ready to discuss how your leadership experience can drive their telesales performance. Show them you’re not just another candidate, but the one they need.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Telesales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Team Leader role. Highlight your experience in sales leadership and any specific achievements that demonstrate your ability to drive performance and meet KPIs.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for telesales, your leadership style, and how you plan to support and develop your team to achieve targets.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to illustrate how you've driven performance in previous roles. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Whistl UK Ltd
✨Know Your Numbers
As a Telesales Team Leader, you'll need to demonstrate your understanding of KPIs and sales targets. Brush up on relevant metrics and be ready to discuss how you've driven performance in previous roles. This shows you’re not just familiar with the numbers but can also leverage them to achieve results.
✨Showcase Your Coaching Skills
Be prepared to share specific examples of how you've coached team members to improve their performance. Highlight any successful strategies you've implemented and the outcomes achieved. This will illustrate your ability to develop talent and drive team success.
✨Demonstrate Relationship Building
Strong relationship-building skills are crucial for this role. Think of instances where you've successfully collaborated with internal teams or clients. Discuss how you’ve influenced stakeholders and maintained positive working relationships, as this will resonate well with the interviewers.
✨Familiarise Yourself with CRM Systems
Since the role requires competent use of CRM systems, make sure you’re comfortable discussing your experience with them. If you’ve used specific systems like MaxContact, mention that. Being able to talk about how you’ve maximised CRM usage for tracking and reporting will set you apart.