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- Tasks: Lead a dynamic telesales team to smash targets and generate quality appointments.
- Company: Join a fast-paced sales environment with a focus on performance and development.
- Benefits: Competitive salary plus up to 40% commission, career growth, and great perks.
- Other info: Enjoy a supportive culture with opportunities for training and development.
- Why this job: Make an impact in a target-driven role while maximising your earning potential.
- Qualifications: Experience in sales leadership and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation.
This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.
About the RoleLead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team. You'll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.
Key Responsibilities- Lead and support a telesales team within a high-volume sales environment
- Drive team performance to deliver consistent, high-quality appointment generation
- Coach, develop and support individuals through ongoing performance management
- Set, monitor and deliver KPIs and sales targets in line with business objectives
- Monitor performance trends, identify gaps, and implement improvements
- Support lead generation activity and ensure accurate qualification of opportunities
- Maximise CRM usage for accurate data, tracking and reporting
- Provide clear performance updates and insights to stakeholders
- Support process improvement and operational efficiency across the team
- Assist with recruitment, onboarding and training of new starters
- Manage resource planning and attendance to ensure adequate team cover
- Maintain product and industry knowledge to support team performance
- Ensure compliance with company policies and procedures
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- And other excellent benefits you'd expect from a market leader
- Proven experience in a team leadership or supervisory role
- Ability to manage, motivate and develop a team to achieve performance targets
- Experience in coaching individuals to improve performance and results
- Strong communication skills with the ability to adapt style for different audiences
- Ability to prioritise, organise and manage multiple workloads effectively
- Confident influencing skills at the colleague and stakeholder level
- Strong relationship-building skills across internal teams and clients
- Analytical mindset with the ability to interpret data and draw meaningful insights
- Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable)
- Knowledge of the postal, parcel or fulfilment industry is advantageous
Occasional UK travel may be required. Full UK driving licence required.
Telesales Team Leader in South Shields employer: Whistl UK Ltd
Contact Detail:
Whistl UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader in South Shields
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Telesales Team Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and sales performance. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and achievements.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about how you've driven performance, coached team members, and achieved KPIs in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Telesales Team Leader in South Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in telesales and any achievements that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Telesales Team Leader role. Share specific examples of how you've led teams to success and achieved sales targets in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your application is clear and concise. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Whistl UK Ltd
✨Know Your Numbers
As a Telesales Team Leader, you'll need to demonstrate your understanding of KPIs and sales targets. Be prepared to discuss specific metrics you've achieved in previous roles and how you drove your team's performance to meet or exceed those targets.
✨Showcase Your Coaching Skills
Highlight your experience in coaching and developing team members. Prepare examples of how you've helped individuals improve their performance, and be ready to discuss your approach to ongoing performance management and support.
✨Familiarise Yourself with CRM Systems
Since the role involves maximising CRM usage, make sure you're comfortable discussing your experience with CRM systems. If you've used specific tools like WCMS or MaxContact, mention them and explain how you've leveraged these systems for tracking and reporting.
✨Demonstrate Your Leadership Style
Be ready to talk about your leadership style and how you motivate and manage a team in a high-volume sales environment. Share examples of how you've built strong relationships within your team and across departments to drive success.