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- Tasks: Troubleshoot issues, manage change requests, and set up new services for customers.
- Company: Join a leading company in the postal and parcel industry.
- Benefits: Enjoy competitive annual leave, pension, health plans, and career development opportunities.
- Why this job: Make an impact from day one in a dynamic, customer-focused role.
- Qualifications: Strong communication skills and relevant experience in a similar role.
- Other info: Access to a prestige benefits portal and employee assistance programmes.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an Implementation Support Executive to be the go-to expert for customers using our online tracked services portal. In this hands-on, varied role, you’ll troubleshoot issues, manage change requests, and set up new services to ensure everything runs smoothly. You’ll collaborate with customers, internal teams, and third-party OMS/WMS systems, deliver system demonstrations and training, and help customers optimise how they dispatch and manage their orders. If you’re ready to take on a dynamic, customer-focused role and make an impact from day one, we’d love to hear from you.
About The Role
- Manage and resolve internal and external customer queries via the ticket system within SLAs
- Log and update support tickets accurately, ensuring correct categorisation
- Deliver webinar demonstrations and training on Web Despatch
- Manage and test change requests via Jira and the Cherwell ticket system
- Set up additional Web Despatch users and configure email notifications
- Support customers with issue resolution across API and manual dispatch services
- Escalate technical issues to 3rd line support where required
- Assist with OMS updates and new service implementations
- Provide occasional support to the field implementation team
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
Requirements
- Strong communication skills with the ability to work with stakeholders at all levels
- Excellent organisation and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Relevant experience in a similar role
- Experience within the postal/parcel industry or fulfilment software platforms is desirable
- Understanding of OMS/WMS systems within e-commerce would be advantageous
Implementation Support Executive in Marlow employer: Whistl UK Ltd
Contact Detail:
Whistl UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and managing change requests, think of examples from your past experiences where you successfully resolved issues or improved processes.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team of experts.
We think you need these skills to ace Implementation Support Executive in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in customer support, especially in the postal or fulfilment sectors, to show us you’re the right fit for the Implementation Support Executive role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've managed customer queries or resolved issues in the past, and let your personality shine through to make a memorable impression.
Showcase Your Problem-Solving Skills: In your application, emphasise your problem-solving abilities. We want to see how you approach challenges, so include examples of how you've successfully navigated tricky situations or improved processes in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team of experts!
How to prepare for a job interview at Whistl UK Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the online tracked services portal. Familiarise yourself with common issues customers face and how to troubleshoot them. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves collaborating with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer queries or delivering training.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've successfully managed change requests or resolved complex issues. Be ready to discuss your approach and the outcomes, as this will highlight your organisational skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
Get to grips with tools like Jira and Cherwell, as well as any OMS/WMS systems mentioned in the job description. If you have experience with these platforms, be prepared to discuss how you've used them to optimise processes in previous roles.