At a Glance
- Tasks: Be the go-to person for customer queries and support sales operations.
- Company: Join the dynamic Leafletdrop team in Marlow.
- Benefits: Enjoy enhanced annual leave, a pension scheme, and career development opportunities.
- Other info: Hybrid working options available after probation; fast-paced team environment.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
We are seeking a highly organised and proactive Customer Service & Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management.
Key Responsibilities
- Act as the first point of contact for inbound client calls, emails, and chat queries
- Confidently handle high-volume inbound phone activity
- Manage bookings, orders, and service-related queries
- Support clients through the full order lifecycle
- Respond to sales and service queries and refer opportunities to Sales
- Create booking confirmations, delivery instructions, and reports
- Maintain accurate CRM records (including HubSpot)
- Support invoicing, reporting, and campaign administration
- Liaise with internal teams and external suppliers, including Royal Mail
- Support onboarding, shared inbox management, and general admin tasks
Working hours
37.5 Monday to Friday, with hybrid working opportunities after a successful probation period.
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
Requirements
- Minimum 1 Year of Customer Service or Client-facing Experience
- Confident and professional telephone manner
- Experience handling high-volume inbound calls (preferred)
- Strong communication and organisational skills
- High attention to detail and ability to prioritise workload
- Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations
- Ability to work in a fast-paced team environment
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
- Desirable: Experience in the postal/logistics industry, Advanced Excel skills
- Additional requirements: Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Customer Service &Sales Support Coordinator in Marlow employer: Whistl UK Ltd
Join our dynamic Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator, where you'll thrive in a supportive work culture that values your contributions and encourages professional growth. Enjoy a range of benefits including enhanced annual leave, a company pension, and access to a prestigious rewards portal, all while working in a hybrid environment that promotes work-life balance. With opportunities for career development and a commitment to employee well-being, we are dedicated to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service &Sales Support Coordinator in Marlow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the Leafletdrop team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling high-volume inbound calls, try role-playing with a friend or family member. This will boost your confidence and help you sound professional when you pick up the phone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Customer Service &Sales Support Coordinator in Marlow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled client queries and managed relationships in the past. Use specific examples to demonstrate your proactive approach!
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. We love candidates who can juggle multiple tasks while keeping everything on track!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for our Leafletdrop team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Whistl UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Sales Support Coordinator. Familiarise yourself with handling inbound calls, managing bookings, and supporting clients through the order lifecycle. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've successfully handled high-volume calls or resolved customer queries in the past. This will demonstrate your strong communication skills and ability to thrive in a fast-paced environment.
✨Highlight Your Organisational Skills
Being organised is key for this position. Think of specific instances where you've managed multiple tasks or prioritised workloads effectively. Bring up your experience with CRM systems like HubSpot and any administrative tasks you've handled, as this will show you can keep everything running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or the tools they use for client management. This not only shows your interest but also helps you gauge if the company is the right fit for you.
