At a Glance
- Tasks: Be the go-to person for B2B customer queries and ensure top-notch service delivery.
- Company: Join a leading company in Marlow with a focus on customer satisfaction.
- Benefits: Enjoy great perks like enhanced annual leave, pension, and career development opportunities.
- Other info: Fast-paced environment with excellent growth potential and supportive team culture.
- Why this job: Make a real difference by building strong relationships and solving customer challenges.
- Qualifications: Experience in customer service or account management is a must.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow. In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction. This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment.
If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you.
About The Role / What You'll Be Doing
- Managing relationships with business customers and key stakeholders
- Acting as the first point of contact for customer enquiries
- Coordinating customer mailings and operational requirements
- Working with internal teams to ensure service levels are achieved
- Monitoring and resolving customer queries, complaints and invoice issues
- Producing KPI, SLA and service performance reports
- Identifying trends and opportunities for service improvement
- Supporting customer retention through excellent account management
- Attending review meetings and contributing to future planning activities
Benefits
- Annual leave enhanced with long service
- Company Pension
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Critical Illness cover
- Access to our prestige benefits and rewards portal
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
- And other excellent benefits you'd expect from a market leader
Requirements
- Experience in Account Management, Customer Service, Client Services or Account Coordination or similar working environments
- Experience managing B2B customer relationships
- Excellent communication and stakeholder management skills
- Strong organisational skills and ability to manage multiple priorities
- A proactive and solutions-focused approach
- Good analytical skills and attention to detail
- Intermediate Excel skills including Pivot Tables and VLOOKUPs
- Ability to work independently and as part of a team
Customer Service Account Executive in Marlow employer: Whistl UK Ltd
Whistl UK Ltd is an exceptional employer located in the picturesque town of Marlow, offering a dynamic work culture that prioritises sustainability and innovation. Employees benefit from a collaborative environment that fosters professional growth through continuous learning opportunities and a commitment to ESG principles, making it a rewarding place for those passionate about making a positive impact. Join us to be part of a team that values your contributions and supports your career aspirations while driving meaningful change in procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Executive in Marlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Whistl UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Whistl UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Executive in Marlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Whistl UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Whistl UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Whistl UK Ltd!
How to prepare for a job interview at Whistl UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
