Warehouse Operations Lead - Team Development & Efficiency in Bedford

Make an impact on operational efficiency and team development at the UK’s leading delivery management company. We are looking for an experienced Warehouse Supervisor to join our team in Bedford and help drive operational excellence across the site. You will bring experience from a fast-paced logistics or distribution environment, along with a proven track record of supervising teams, supporting staff development, and maintaining high operational standards. Your ability to lead by example and keep operations running smoothly will be key to success in this role.

In this role, you’ll lead a team of warehouse operatives, coordinating all activities to ensure we consistently meet volume, quality, and efficiency targets. Your leadership will play a key part in helping Whistl continue to deliver high-quality, cost-effective service across all our product lines.

If you’re ready to take ownership, inspire a team, and make a real impact, we want to hear from you!

Supervisor Key Duties:

• People & Resource Management: Plan and allocate resources based on volume and throughput to meet SLAs, conduct daily team briefings and debriefings, and coordinate team activities, delegating and prioritising tasks to ensure smooth operations.
• Team Leadership and Development: Build strong internal relationships, promoting collaboration and information sharing, oversee staff performance, conduct and development in line with company policies, and deliver team training for induction, personal development, and performance improvement.
• Performance Monitoring and Compliance: Contribute to performance reporting, including KPIs, absence, conduct, and health & safety and act as a deputy to the Shift Manager during periods of absence.
• Customer Service and Professionalism: Promote a customer-focused culture and lead by example through professional, courteous conduct and keep internal and external customers informed on operational matters.

Process Management:

• Operational Management and Procedure Development: Manage the loading and unloading of deliveries (goods in/out) and maintain and develop standard operating procedures in coordination with depot management.
• Quality Assurance and Team Training: Conduct quality checks and ensure all team members are evaluated and trained against current procedures.
• Compliance and Safety Standards: Ensure compliance with all regulatory and company requirements, including health & safety, data protection, and mail integrity; accurately report incidents, accidents, or near misses in accordance with HSE policies.
• Workplace Environment: Support site housekeeping to maintain a secure, clean, and safe working environment.

Shift Information: Monday to Friday (Apply online only) - 40 hours per week, flexibility is required to support operational needs.

Benefits:

• Annual leave enhanced with long service.
• Company Pension.
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover.
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you’d expect from a market leader.

Requirements:

• Strong verbal and written communication skills, with the ability to tailor messaging to suit different audiences, and confident in giving feedback and influencing others to support people and process management.
• A logical problem-solver with the ability to assess issues, identify solutions, and communicate decisions with a proactive approach to identifying and implementing process improvements.
• Highly organised and able to manage conflicting deadlines while maintaining accuracy and performance.
• Proficient in Microsoft Excel and Outlook for recording and sharing operational information.
• Skilled in motivating and developing a team to prioritise tasks and maintain workflow.
• FLT Licence, First Aid, Fire Warden, or relevant Health & Safety training may be required, depending on the role.
• Flexible and able to work across different shifts and locations on occasion.

Desirable: 3 years of experience within a 3pl, FMCG, or Down Stream Access environment.