Warehouse Supervisor

Responsibilities

• Resource and Operations Management: Plan and allocate resources based on volume and throughput to meet SLAs, conduct daily team briefings and debriefings, and coordinate team activities, delegating and prioritising tasks to ensure smooth operations.
• Team Leadership and Development: Build strong internal relationships, promoting collaboration and information sharing, oversee staff performance, conduct development in line with company policies, and deliver team training for induction, personal development, and performance improvement.
• Performance Monitoring and Compliance: Contribute to performance reporting, including KPIs, absence, conduct, and health & safety and act as a deputy to the Shift Manager during periods of absence.
• Customer Service and Professionalism: Promote a customer‑focused culture and lead by example through professional, courteous conduct and keep internal and external customers informed on operational matters.
• Process Management: Manage the loading and unloading of deliveries (goods in/out) and maintain and develop standard operating procedures in coordination with depot management.
• Quality Assurance and Team Training: Conduct quality checks and ensure all team members are evaluated and trained against current procedures.
• Compliance and Safety Standards: Ensure compliance with all regulatory and company requirements, including health & safety, data protection, and mail integrity; accurately report incidents, accidents, or near misses in accordance with HSE policies.
• Workplace Environment: Support site housekeeping to maintain a secure, clean, and safe working environment.

Shift Information

Monday to Friday 15:30 – 12:00 – 40 hours per week, flexibility is required to support operational needs.

Qualifications & Experience

• At least 3 years of experience in a fast‑paced logistics or distribution environment, along with a proven track record in team supervision and staff development.
• Strong verbal and written communication skills, with the ability to tailor messaging to suit different audiences, and confident in giving feedback and influencing others to support people and process management.
• A logical problem‑solver with the ability to assess issues, identify solutions, and communicate decisions with a proactive approach to identifying and implementing process improvements.
• Highly organised and able to manage conflicting deadlines while maintaining accuracy and performance.
• Proficient in Microsoft Excel and Outlook for recording and sharing operational information.
• Skilled in motivating and developing a team to prioritise tasks and maintain workflow.
• FLT Licence, First Aid, Fire Warden, or relevant Health & Safety training may be required, depending on the role.
• Flexible and able to work across different shifts and locations on occasion.

Desirable

• 3 years of experience within a 3PL, FMCG, or Downstream Access environment.

Benefits

• Annual leave enhanced with long service.
• Company Pension.
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover.
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well‑established Employee Assistance Programme provider.
• And other excellent benefits you’d expect from a market leader.