At a Glance
- Tasks: Support customers, manage enquiries, and ensure smooth operations in a busy office.
- Company: Join the dynamic Leafletdrop team in Marlow.
- Benefits: Enjoy 23 days' leave, pension, health plans, and career development opportunities.
- Other info: Hybrid working options available after probation; great team culture.
- Why this job: Be the first point of contact and make a real impact on client experiences.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.
This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.
As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.
We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment.
Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.
Apply today and become a key part of a collaborative and client-focused team
About the Role
Key Responsibilities
- Act as the first point of contact for inbound client calls, emails, and chat queries
- Confidently handle high-volume inbound phone activity
- Manage bookings, orders, and service-related queries
- Support clients through the full order lifecycle
- Respond to sales and service queries and refer opportunities to Sales
- Create booking confirmations, delivery instructions, and reports
- Maintain accurate CRM records (including Hub Spot)
- Support invoicing, reporting, and campaign administration
- Liaise with internal teams and external suppliers, including Royal Mail
- Support onboarding, shared inbox management, and general admin tasks
Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Apply today and become a key part of a collaborative and client-focused team
Benefits
- 23 days' annual leave
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
Skills & Experience
- Minimum 1 year of customer service or client-facing experience
- A confident and professional telephone manner essential
- Experience handling high-volume inbound calls preferred
- Strong communication and organisational skills
- High attention to detail and the ability to prioritise workload
- Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and Power Point presentations.
- Ability to work in a fast-paced team environment
Experience & Qualifications
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable
- Experience in the postal/logistics industry
- Advanced Excel skills
- Relevant professional qualifications
Additional Requirements
- Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.
Customer Service Coordinator in Marlow employer: Whistl Careers
As an Implementation Support Executive at our company, you will thrive in a dynamic work environment that prioritises collaboration and innovation. We offer comprehensive training and development opportunities to help you grow your skills while enjoying a supportive culture that values teamwork and customer satisfaction. Located in a vibrant area, our workplace fosters a sense of community, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Marlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Whistl Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Whistl Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Marlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Whistl Careers:Your cover letter is your chance to shine! Tell us why you want to work at Whistl Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Whistl Careers!
How to prepare for a job interview at Whistl Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
