At a Glance
- Tasks: Help customers find solutions through phone, email, and live chat in a dynamic environment.
- Company: Join a leading contact centre with a supportive team culture.
- Benefits: Enjoy 23 days' leave, health plans, and career development opportunities.
- Other info: Flexible shifts with weekend work and great rewards await you!
- Why this job: Make a real difference by delivering excellent customer service every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Are you passionate about delivering excellent customer service and helping customers find solutions?
We are looking for two Customer Service Advisors to join our busy Multi-Client Team in Boldon.
In this varied and rewarding role, you'll support customers across multiple client accounts, handling enquiries through telephone, email, live chat, and other communication channels.
No two days are the same, and you'll have the opportunity to develop your skills across a range of industries, systems, and customer requirements.
If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you.
About the Role
- What you’ll be doing
- Responding to customer enquiries via phone, email, live chat, and other channels.
- Managing customer queries from initial contact through to resolution.
- Providing accurate information and support across multiple client accounts.
- Processing orders, amendments, refunds, bookings, and customer requests.
- Maintaining accurate records within CRM and client systems.
- Resolving complaints and escalating more complex issues when required.
- Working to service level agreements, quality standards, and KPIs.
- Collaborating with colleagues, internal departments, and client representatives.
- Ensuring compliance with data protection and confidentiality requirements.
- Additional Information
The Contact Centre operates between 08:00 and 20:00, Monday to Sunday.
You will work 40 hours per week on a rota basis within these operating hours
Typical shift patterns include
- 08:00 - 16:30
- 09:00 - 17:30
- 09:30 - 18:00
- 11:30 - 20:00
Weekend work forms part of the rota, typically involving either a Saturday or Sunday every other week, with a day off during the week in lieu
Benefits
- 23 days' annual leave
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
- What we’re looking for
- Previous experience in customer service, contact centre, retail, hospitality, administration, or another customer-facing environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and organisational abilities.
- Confidence working with multiple systems and processes.
- Good attention to detail and accuracy.
- Ability to remain calm under pressure and handle challenging situations professionally.
- Adaptable, positive, and customer-focused approach.
- Ability to work both independently and as part of a team.
Customer Service Advisor employer: Whistl Careers
As an Implementation Support Executive at our company, you will thrive in a dynamic work environment that prioritises collaboration and innovation. We offer comprehensive training and development opportunities to help you grow your skills while enjoying a supportive culture that values teamwork and customer satisfaction. Located in a vibrant area, our workplace fosters a sense of community, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Whistl Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Whistl Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Whistl Careers:Your cover letter is your chance to shine! Tell us why you want to work at Whistl Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Whistl Careers!
How to prepare for a job interview at Whistl Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
