Technical Support Advisor

There are 2 roles offering a competitive salary, hybrid working (Cardiff office for 3 days per month), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £25,000 – £28,000 per annum

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability reflect your own voice and experiences.

About the role

This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email – ensuring our Members receive an outstanding customer experience every time.

Key responsibilities

• To live the Which? values embodying the behaviours that demonstrate that we care, we\’re brave, we make it happen, and we\’re connected.
• Provide an excellent standard of customer service to all of our members\’ direct enquiries.
• Consistently strive to achieve all personal and team targets.
• Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
• Develop and maintain a sound knowledge of W? products and services, as well as actively develop Tech market knowledge.
• Share best practices with your colleagues, and maintain a high level of product, service and technical knowledge.

About you

• Technical experience across a wide range of devices and operating systems.
• Excellent computer skills required.
• Experience working in a busy and demanding customer service environment.
• Strong communicator – ability to be confident/assured, as well as explaining ideas/solutions.

Interview process

• 60 minutes structured interview with a live task.

Benefits

We also have these benefits for you to consider:

• 35-hour working week
• Generous 28-day holiday a year, plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
• Discount site Pluxee, which offers large % off everyday shopping and holidays
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance, and an opportunity to participate in the Vitality rewards programme (after 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus partners of employees can make their will at cost price.
• Work from (almost) anywhere for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full-time working week (35 hours), e.g. part-time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK\’s consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture, as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we\’re committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers\’ List and are currently ranking 3rd.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes, and so we\’ll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.