Tech Lead Manager

This role offers a competitive package, hybrid working (1 day a week in the London office, typically Thursday), 28 days holiday a year plus Bank Holidays and 11% pension from the second year! Salary up to £84,000 - £97,000. Location: London/Hybrid (1 day a week in the London office, typically Thursday).

We're keen to find individuals with an outcome-driven mindset: Your CV should showcase the outcomes you've achieved, not just the technologies you've worked with. Tell us how you've improved customer experiences, solved business problems, simplified complex challenges showcasing with metrics where possible.

About the role: We are looking for an experienced technical leader, team leader and people manager to co-lead a cross-functional, mission-oriented product squad alongside a Product Manager and Design Lead. This hybrid role is perfect for people wishing to remain close to delivery, love building high performing teams and staying close to technology with an element of hands-on contribution.

Primary responsibilities will be:

• Team Leadership: Working as part of a "product trio" alongside a Product Manager and Design Lead you will collectively establish a Product Vision for your domain and a strategy to bring your vision to life. You will set ambitious OKRs for your team and own delivery of impact.
• Tech Leadership: Work with engineers to establish a technical vision and strategy that enables (and in some cases informs) the product vision. Guide the team to make good technical decisions that are aligned with squad objectives and longer term ambition.
• People Management: You will support up to 7 engineers in understanding challenges and providing support, seeking and giving feedback, establishing plans for professional and career growth and pastoral care.
• AI Native Engineering: You will champion the use of agentic workflows to accelerate delivery across the platform.

What kind of work might I do? Our membership platform provides core services to over half a million members and millions of consumers every month. The platform provides everything from payments & membership servicing to managing content access to finance controls and B2B services.

Based on user feedback we need to provide members more value from their membership experience. Members are asking for more varied payment methods and greater options for managing subscriptions over time. Businesses want to offer Which? Subscriptions to employees and customers so we need solutions that work at bulk/scale from operational and customer viewpoints.

We see a huge opportunity in unlocking value from our data. This could be:

• Gaining a deeper understanding of how our members use our site to enable us to provide better content experiences (e.g. recommendations and cross sell).
• Reducing effort and time to build data products and internal tools.
• Helping our members quickly find the answers they need through search and conversational AI.

You will work closely with Heads of Product Engineering, Engineering Managers, Principal Engineers, Product Managers and subject matter experts from across Which? to assist in creating and delivering a product strategy.

We believe that great Tech Lead Managers have the following characteristics:

• Problem Solver: Comfortable leading through uncertainty and ambiguity, championing a curious product mindset focusing on delivering business outcomes.
• Commercially minded: Experience of driving significant revenues or cost savings through technology & product innovation.
• Practice Evolutionary Architecture: Guide architectural direction across your domains.
• Multiplier: Level up engineers in your area through use of standards and modern engineering approaches.
• People centric: Building an inclusive and collaborative team-based environment.
• Strong bias to action: Acts with urgency, breaking large problems into smaller, manageable ones.

For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

You will be supported by an Engineering Manager who will typically support 3-4 teams.

How might I progress my Career? The Tech Lead Manager sits on our management track and it's common for Tech Lead Managers to progress to become Engineering Managers supporting multiple teams. However, we are very open for Tech Lead Managers to switch to our technical track and focus purely on technical leadership and advance to become a principal engineer through our support of Squiggly Careers.

Interview Process:

• Meet one of our Engineering leadership via MS Teams (approximately 45 minutes).
• Technical Take home Test (Typescript).
• System Design & Technical Interview via MS Teams (90 Mins).
• Leadership Interview covering: Team/Product Leadership, culture and people management (60 mins).

Benefits:

• 35 hour working week.
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days.
• Excellent pension scheme.
• Annual Award (depending on employee and company performance).
• Healthcare insurance & Private medical insurance.
• A discretionary death in service benefit provision equivalent to six times your annual salary.
• Free access to Which? member content and free access to Which? money & legal helplines.
• Discount site Pluxee offering large % off shopping and holidays.
• Work from (almost) anywhere for 4 weeks of the year policy.
• A great work-life balance, offering flexible working options.

About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential.