Lawyer (Consumer Law & Advocacy)

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays, and a fantastic pension scheme offering 6% in year one and 11% after this.

Location: London/hybrid, two days in the office (team days are Tuesday & Thursday)

Salary: £65,000 - £70,000 per annum

About our Group Legal and Governance division

In Group Legal and Governance (GLG), we are trusted expert advisers, helping the organisation make decisions that are right for Which? and consumers. Within GLG, Which?'s in-house legal function, Group Legal, provides a full range of legal support across the organisation's wide-ranging activities, from general commercial, contract and data privacy advice through to consumer policy development and advocacy, consumer rights, libel and defamation, IP and strategic litigation. We are an open, inclusive and flexible team, valued within Which? for our expertise and judgment.

About the role

As part of the high-performing and impactful Media & Strategic Litigation team within Group Legal, you will deliver pragmatic legal advice on a wide range of legal issues at pace. A significant focus of the role is supporting Which?'s Policy & Advocacy division, where you will directly contribute to our mission to make life simpler, fairer, and safer for UK consumers by supporting policy development and advocacy, national campaigns and strategic legal actions. You will proactively and confidently engage internal and external stakeholders, build collaborative and effective relationships and positively contribute to Which?'s success. This role reports to our Managing Counsel – Media & Strategic Litigation.

Key responsibilities include:

• Advising on consumer-related sector-specific legislation and regulations and responses to legislative developments and policy maker consultations, like the work we did to influence the passage and implementation of the Online Safety Act 2023 and Digital Markets, Competition and Consumers Act 2024.
• Advising on consumer campaigns, policy development and engagement with policy makers and business, like our End the Insurance Rip-Offs and Protect Online Shoppers campaigns.
• Supporting the consideration and strategic use of legal powers or tools, such as interventions, private enforcement, judicial review and collective actions, like our iCloud collective action and interventions in Philipp v Barclays.
• Supporting broader legal areas covered by the Group Legal team, for example advising on commercial initiatives, like the customer journey and terms and conditions for new products, and media activities, like our independent research and undercover investigations, upskilling where necessary.

About you

You'll:

• Be a qualified lawyer of at least 2+ PQE, ideally with experience in a consumer-related policy, regulatory or campaigning environment;
• Have demonstrable experience advising on consumer-related issues and contentious/regulatory matters;
• Be able to identify and understand legal issues, including by upskilling in unfamiliar areas of law, and deliver pragmatic, user-friendly, solution-focused advice proactively and at pace;
• Be a confident and effective communicator who works collaboratively with others;
• Have a strong sense of personal accountability, be highly organised, and able to effectively manage your workload and stakeholder expectations;
• Be a continuous learner, committed to your personal development and knowledge-sharing.

To find out more about this role please see the attached role profile.

The interview process for this role involves:

• First round interview with the Managing Counsel - Media & Strategic Litigation and a member of the Media & Strategic Litigation team, including a practical, scenario-based assessment.
• Second round interview with the Head of Legal and Head of Consumer Rights and Food Policy.

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible.

If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site. We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.