At a Glance
- Tasks: Lead and coach agile squads to deliver value for half a million members.
- Company: Join Which?, the UK's consumer champion, dedicated to making life simpler and fairer.
- Benefits: Enjoy hybrid working, 28 days holiday, excellent pension, and healthcare perks.
- Other info: Flexible working options available; we support diversity and inclusion in our hiring process.
- Why this job: Be part of a diverse team that values collaboration and continuous learning.
- Qualifications: Experience as an agile delivery manager with strong facilitation and interpersonal skills required.
The predicted salary is between 49000 - 62000 € per year.
This role offers a competitive salary, hybrid working (4+ days per month in the office, mandatory attendance in the London office on Thursdays), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £57,000 - £62,000 per annum. Location: London/Hybrid (4+ days per month in the office, Thursdays mandatory). Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.
Closing date for applications – midnight Friday 3rd April 2026.
About The Role
You\'ll be working in our product, data and technology division – supporting our squads in making sure we deliver value to our half‐million members, and help make life simpler, fairer and safer for consumers.
You\'ll be using your experience as a delivery manager to achieve great outcomes – typically helping 1-2 squads hands‐on, but always coaching them towards increased self‐sufficiency as well as contributing to divisional and org‐wide initiatives.
Key Responsibilities Include
Delivery management support for squads – working with squad leads to facilitate a range of planning and delivery activities to improve performance.
Coaching squads and team members to be high‐performing and able to run ceremonies and processes themselves.
Developing longer‐term plans for the delivery of key outcomes and improving the capabilities of our squads.
Ensuring our teams get all the benefits of agile working practices, but are still able to give confidence to stakeholders about the value they are delivering.
Reporting on, and developing strategies to improve, our delivery metrics.
About You
You\'ll be an experienced agile delivery manager, who has worked across a range of different products, phases and team types, and who has built several resilient high‐performing teams.
You\'ll be curious and collaborative, wanting to learn more about your craft and about how to help our teams work together on big long‐term outcomes.
You\'ll use data to inform decisions – everything from analytics to financial information to delivery‐specific metrics (DORA, velocity, cycle time, OKR confidence), and help encourage this mindset more widely.
You\'ll be a first‐class facilitator, a respected supporter of the teams you work with who helps them communicate with each other more effectively.
You\'ll have first‐hand experience working with all the roles on a multidisciplinary team, but also know how to work with outside stakeholders, including suppliers, where necessary.
You\'ll have the skills to help teams directly in all sorts of areas, but you\'ll get most satisfaction when the team has learned to do things for themselves.
You\'ll have great interpersonal skills that you use to help teams tell the best stories to stakeholders, and also to help unblock teams in sustainable ways that improve our organisation overall.
The interview process for this role involves:
An introductory interview on MS Teams (approximately 15-30 minutes) with hiring manager to test job fit, background and including some competency questions.
An interview on MS Teams (approximately 45-60 minutes) with hiring manager and a Lead Product Manager, consisting of more in‐depth, experience‐based competency questions.
A separate scenario‐based exercise or interview task (30-45 minutes) for successful candidates with hiring manager and Head of Product – based on the sort of work you would typically be doing. We will normally send you the brief for this 2-3 days in advance, along with our top‐level questions. We will ask you to talk us through your approach, and ask further about your skills and how you\'d apply them in the scenario.
Benefits
35 hour working week
Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
Annual Award (depending on employee and company performance)
Healthcare insurance & private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
A discretionary death in service benefit provision equivalent to six times your annual salary
Free access to Which? member content and free access to Which? money & legal helplines
Free wills for all Which? employees, plus partners of employees can make their will at cost price.
Discount site Pluxee which offers large %% off every day shopping and holidays
Work from (almost) anywhere for 4 weeks of the year policy
A great work‐life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk .
About Which?Which? is the UK\'s consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
We\'re proud to be ranked 3rd in the \'Top 25 Inclusive Employers\' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we\'ll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk . Find out more about the Disability Confident Interview Scheme here.
Please Note
You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered.
We reserve the right to withdraw this advert at any given time due to the number of applications received.
#J-18808-Ljbffr
Delivery Manager/Agile Coach in London employer: Which?
At Which?, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous holiday allowance, and a robust pension scheme, our London-based team enjoys the flexibility of hybrid working while contributing to meaningful projects that enhance the lives of our half-million members. Join us to be part of a diverse workforce that values collaboration, innovation, and continuous learning in a role that empowers you to coach high-performing teams towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager/Agile Coach in London
✨Tip Number 1
Familiarise yourself with agile methodologies and frameworks, as this role heavily relies on them. Brush up on your knowledge of DORA metrics, velocity, and cycle time, as these will be crucial in demonstrating your expertise during the interview.
✨Tip Number 2
Prepare to showcase your experience in coaching teams towards self-sufficiency. Think of specific examples where you've successfully facilitated agile ceremonies or improved team performance, as these will resonate well with the hiring managers.
✨Tip Number 3
Since the role involves working closely with stakeholders, practice articulating how you’ve effectively communicated and collaborated with various roles in multidisciplinary teams. Highlighting your interpersonal skills will set you apart from other candidates.
✨Tip Number 4
Research Which? and its mission to make life simpler, fairer, and safer for consumers. Understanding their values and how they align with your own will help you convey genuine interest and fit during the interview process.
We think you need these skills to ace Delivery Manager/Agile Coach in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a delivery manager and agile coach. Focus on specific achievements that demonstrate your ability to lead high-performing teams and improve delivery metrics.
Craft a Compelling Cover Letter:In your cover letter, express your passion for agile methodologies and how you can contribute to the company's mission of making life simpler, fairer, and safer for consumers. Use examples from your past experiences to illustrate your points.
Highlight Relevant Skills:Emphasise your skills in facilitation, coaching, and data-driven decision-making. Mention any specific tools or frameworks you are familiar with that align with the role's requirements.
Prepare for the Interview:Familiarise yourself with the interview process outlined in the job description. Prepare for competency-based questions and think about how you would approach the scenario-based exercise. Practice articulating your thought process clearly.
How to prepare for a job interview at Which?
✨Understand Agile Principles
Make sure you have a solid grasp of Agile methodologies and principles. Be prepared to discuss how you've applied these in previous roles, particularly in coaching teams towards self-sufficiency.
✨Showcase Your Facilitation Skills
As a Delivery Manager, your ability to facilitate discussions and ceremonies is crucial. Prepare examples of how you've successfully led teams through planning sessions or retrospectives, highlighting the outcomes achieved.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to inform decisions in past projects. Familiarise yourself with key metrics like DORA, velocity, and cycle time, and think of specific instances where these metrics influenced your team's performance.
✨Prepare for Scenario-Based Questions
Since the interview includes scenario-based exercises, practice articulating your thought process in tackling common delivery challenges. Think about how you would approach improving team performance or resolving conflicts within a squad.
