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- Tasks: Provide top-notch tech support to Which? Tech Members via voice and email.
- Company: Join a leading consumer champion in the UK.
- Benefits: Enjoy competitive salary, generous holidays, and pension schemes.
- Why this job: Make a difference by helping others with their tech issues.
- Qualifications: Strong technical skills and excellent communication are a must.
- Other info: Hybrid working model with a fast-paced, dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading consumer champion in the UK seeks a Customer Service Representative to provide exceptional service to Which? Tech Members. The role emphasizes delivering a great user experience through voice and email interactions.
Ideal candidates will possess:
- Strong technical experience with devices
- Excellent communication skills
- A background in fast-paced customer service
The position offers hybrid working with a competitive salary and outstanding benefits, including generous holiday and pension schemes.
Hybrid Tech Support Advisor | Great Benefits in Cardiff employer: Which?
Contact Detail:
Which? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Tech Support Advisor | Great Benefits in Cardiff
✨Tip Number 1
Get to know the company! Research Which? and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of voice and email interactions, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with various devices during interviews. Share specific examples of how you've helped customers solve tech issues in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming a Hybrid Tech Support Advisor.
We think you need these skills to ace Hybrid Tech Support Advisor | Great Benefits in Cardiff
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your technical experience with devices in your application. We want to see how you can bring your expertise to the table and help our Which? Tech Members!
Communicate Clearly: Since this role involves a lot of communication, ensure your written application is clear and concise. We love candidates who can express themselves well, so let your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with great benefits!
How to prepare for a job interview at Which?
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common devices and troubleshooting techniques, as you'll likely be asked to demonstrate your expertise in tech support scenarios.
✨Practice Your Communication Skills
Since the role involves interacting with customers via voice and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication style.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles that highlight your ability to handle customer queries effectively. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
