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- Tasks: Support businesses in maximising their Which? Trusted Trader endorsement and manage client relationships.
- Company: Join Which?, the UK's consumer champion, promoting fairness and safety.
- Benefits: Competitive salary, hybrid working, 28 days holiday, and excellent pension scheme.
- Why this job: Make a real impact by helping businesses thrive while enjoying a great work-life balance.
- Qualifications: Experience in account management and strong IT skills required.
- Other info: Flexible working options available and commitment to diversity and inclusion.
The predicted salary is between 21500 - 22000 £ per year.
This role offers a competitive salary, hybrid working (Cardiff office with Wednesdays in the office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £25,000 - £26,000 per annum with opportunities to earn 4%, 8% or 12% bonus based on your salary, paid every 4 months.
About the role: To educate, excite and inform your portfolio of businesses to make the most of their Which? Trusted Trader endorsement. Your main purpose will be to support businesses in becoming Champions of our Trusted Trader scheme and ensure we reduce consumer detriment across the UK, and retaining your accounts by engaging them through effective account management.
Key responsibilities:
- Consistent ability to manage a busy administrative workload
- Ability to meet or exceed set targets and KPIs
- Demonstration of providing value to clients to ensure a successful ongoing relationship via emails and calls
About you:
- Previous account management experience
- Previous selling experience
- Previous retention or objection handling experience
- Ability to work autonomously as well as part of a team
- Strong IT skills including Google Suite (including Gmail), Microsoft Word, Excel and Powerpoint
The interview process for this role involves:
- 1.5 hour interview including a 20 minute roleplay with hiring manager and a member of Trusted Traders leadership team
Benefits:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
- Discount site Pluxee which offers large % off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.
Client Relationship Executive (12 Month FTC) in Cardiff employer: Which?
Contact Detail:
Which? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive (12 Month FTC) in Cardiff
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Which? and understand their mission, values, and the Trusted Trader scheme. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Since there’s a roleplay in the interview, grab a mate and run through some scenarios. Show them how you’d handle client objections or manage accounts effectively.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve exceeded targets or built strong client relationships. This will demonstrate your value and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Which?.
We think you need these skills to ace Client Relationship Executive (12 Month FTC) in Cardiff
Some tips for your application 🫡
Be Yourself: We want to hear your unique voice! Make sure your CV and statement of suitability reflect who you are and your experiences. This is your chance to shine, so let your personality come through.
Tailor Your Application: Take a moment to read the job description carefully. Highlight your relevant experience in account management and client relationships. Show us how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples to demonstrate how you've met targets or improved client relationships. We love seeing the impact you've made!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Which?
✨Know Your Stuff
Before the interview, make sure you understand Which? and their Trusted Trader scheme inside out. Familiarise yourself with their values and how they support businesses. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Experience
Prepare specific examples from your previous account management and sales roles that highlight your ability to build relationships and handle objections. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Roleplay Scenarios
Since there’s a roleplay component in the interview, practice common scenarios you might face as a Client Relationship Executive. Think about how you would engage a client who is hesitant or needs convincing about the benefits of the Trusted Trader endorsement.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or how success is measured in this position.
