Job Description
Our Company
Whibleys is an established family run Jewellers with branches in Worthing, Horsham, Guildford and Richmond. We focus predominantly in fine diamond and coloured stone jewellery.
About the role
We are looking for an experienced jewellery sales professional to join us as a multi-site Assistant Manager, covering our Richmond and Guildford stores. Working closely with the Manager, you will support day-to-day store operations, guide the team and help deliver excellent customer service and sales. You must be able to drive and travel between both branches to provide cover as required.
Working pattern: Full time, 37.5 hours per week, including Saturdays, with Sundays off and one day off during the week.
Salary: Dependent upon experience.
Key Responsibilities
- Support daily store operations, work allocation and priorities across the Richmond and Guildford branches, providing cover at either location as required.
- Lead by example, providing clear direction and practical support to the team.
- Help with onboarding and training to maintain appropriate cover and consistent standards.
- Respond professionally to customer queries and resolve issues, escalating where necessary.
- Use your jewellery knowledge and sales experience to support customers, help the team achieve sales and identify opportunities to improve service.
- Maintain accurate records and support routine administration and reporting.
- Help the team follow company procedures and maintain a safe, welcoming and well-organised working environment.
- Act as the day-to-day point of contact in the Manager’s absence, within agreed responsibilities.
About You
- An experienced background in jewellery retail and sales, with strong product knowledge and a customer-focused approach.
- Ability to drive and travel between the Richmond and Guildford branches to provide cover as required.
- Availability to work 37.5 hours per week, including Saturdays, with Sundays and one day during the week off.
- Experience supporting or supervising a team, with the confidence to guide colleagues and delegate tasks.
- Strong communication skills and a helpful, professional approach to customer service.
- Good organisational skills, attention to detail and the ability to manage competing priorities.
- A calm, practical approach to problem-solving and a willingness to take responsibility.
- Confidence using everyday workplace systems and keeping accurate records.
- A collaborative attitude and a commitment to maintaining consistent standards.
How to Apply
Please submit your CV and a short covering note outlining your jewellery and sales experience and interest in the multi-site Assistant Manager role.
