Job summary
The Ward Clerk is a key member of the multidisciplinary ward team, providing comprehensive administrative and clerical support to ensure the smooth and efficient day-to-day operation of the ward. The post holder acts as the first point of contact for patients, relatives, visitors and healthcare professionals, maintaining accurate patient information and supporting the delivery of high-quality patient care through effective administration.
The successful candidate will possess excellent communication and organisational skills, demonstrate attention to detail, maintain confidentiality at all times, and be able to prioritise a varied workload within a busy hospital environment.
Main duties of the job
- Provide a comprehensive clerical and reception service for the ward.
- Greet patients, relatives and visitors in a professional, courteous and helpful manner.
- Answer telephone enquiries and direct calls appropriately.
- Maintain accurate patient records and update electronic systems.
- Prepare, organise and track patient notes and documentation.
- Coordinate admissions, transfers and discharges as required.
- Ensure confidential information is communicated promptly to relevant healthcare staff.
- Book appointments and support ward administration processes.
- Undertake filing, scanning, photocopying and general office duties.
- Support the Ward Manager and clinical team to ensure operational efficiency and achievement of service objectives.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description
Job responsibilities
The Ward Clerk is responsible for providing a professional, efficient and confidential administrative and reception service to support the smooth day-to-day running of the ward. Acting as a key point of contact forpatients, relatives, visitors and the multidisciplinary team, the post holder maintains accurate patient records, manages ward communications and contributes to delivering a positive patient experience within abusy ward.
FULL JOB DESCRIPTION ATTACHED
Person Specification
Qualifications
Essential
- Good standard of general education (GCSEs or equivalent, including English and Mathematics).
Desirable
- Evidence of literacy and numeracy skills.
Experience
Essential
- Previous experience in an administrative, clerical, receptionist, or customer service role.
- Experience of handling confidential and sensitive information.
- Experience of dealing with the public in a professional and courteous manner.
Desirable
- Experience using NHS computer systems including lorenzo and Microsoft Office applications (Word, Outlook, Excel).
Knowledge
Essential
- Understanding of confidentiality and data protection requirements.
- Knowledge of basic office procedures and record keeping.
Desirable
- Understanding of the importance of excellent customer service.
Skills and Abilities
Essential
- Excellent verbal and written communication skills.
- Ability to work effectively within a multidisciplinary team.
- Good organisational and time-management skills.
- Ability to prioritise workload and work under pressure.
- Accurate data entry and record management skills.
- Ability to handle telephone enquiries professionally.
- Good attention to detail.
Desirable
- Experience of resolving enquiries, concerns, or complaints whilst maintaining a positive customer service approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (WHH)
Address
Warrington
Lovely Lane
Warrington
WA51QG
United Kingdom
Employer's website
