Job summary
The postholder will be responsible for supporting the effective utilisation and management of clinical capacity, including the setup, maintenance, cancellation and adjustment of clinical sessions in line with directorate and departmental rotas and instructions. Working collaboratively within a dedicated team, the postholder will coordinate appointments, manage referrals and contact patients prior to planned appointments to confirm attendance, ensure appropriate documentation has been received and signpost patients to further information where required. The role will make effective use of available systems and follow Trust policies and procedures to ensure referrals and appointments are managed efficiently, maximise available clinical capacity and support timely patient pathways. Through effective communication and robust administrative processes, the postholder will contribute to achieving patient access targets and delivering a positive patient experience and high-quality patient care.
Main duties of the job
The main duties of an Appointments Clerk - Utilisation is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description
Job responsibilities
Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met.
FULL JOB DESCRIPTION ATTACHED
Person Specification
Experience
Essential
- Minimum experience working as a basic level appointments clerk/administrative role
- Knowledge of Appointment Systems
- Working knowledge of Outpatients Waiting List policy
Desirable
- Knowledge of Lorenzo.
Qualifications
Essential
- GCSE Maths
- GCSE English
- Demonstrable working experience, equivalent to NVQ Level 3
Skills, Knowledge and Comtencies
Essential
- Understanding of patient access targets and local policies.
- Good interpersonal skills and ability to relate to people with tact and diplomacy
- Able to maintain accurate patient records and patient information systems.
- Knowledge and experience of windows-based applications
- Experience of dealing with the general public and/or patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cheshire and Mersey NHS Foundation Trust (WHH)
Address
Warrington Hospital
Warrington
WA5 1QG
United Kingdom
Employer's website
Appointments Clerk - Utilisation in Warrington employer: WHH
North Cheshire and Mersey NHS Foundation Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its nearly 5,000 staff members. With a strong commitment to employee development, flexible working options, and a focus on delivering outstanding patient care, the Trust not only prioritises the well-being of its workforce but also actively engages in innovative practices that enhance healthcare delivery in the Warrington and Halton areas. As a CQC-rated 'good' organisation with aspirations for university hospital status, employees can expect to be part of a forward-thinking team that values diversity and strives for excellence in all aspects of healthcare.
