At a Glance
- Tasks: Lead customer-focused neighbourhood services and drive performance improvements.
- Company: Join a forward-thinking organisation dedicated to community welfare.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing and strong team management skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
Responsibilities
- Support the delivery of customer-focused services that achieve key performance indicators and high satisfaction levels
- Oversee neighbourhood plans within your region, identifying opportunities for joint working and boundary collaboration
- Use performance and neighbourhood data to inform operational decision-making and service improvements
- Support contract monitoring and performance management activity
- Develop effective working relationships with contractors, partner agencies, local authorities and internal stakeholders
- Assist in maintaining high standards of neighbourhood and contracted service delivery
- Support the management and development of a high-performing team
- Contribute to the implementation of service strategies, policies and operational improvements
- Support budget monitoring and performance in line with business objectives
Qualifications
- Recent and relevant experience within housing, with a strong understanding of neighbourhood services
- Experience of managing or supporting teams to deliver excellent customer outcomes
- Experience of partnership working with agencies, contractors and stakeholders
- Knowledge of housing management legislation, regulation and operational practice
- Experience of developing or implementing housing strategies, policies or service improvements
- Strong analytical skills with the ability to use data to support decision-making
- Excellent communication and report‑writing skills
- Strong IT skills with the ability to use systems and data effectively
- The ability to work under pressure, manage conflicting priorities and make sound decisions
- A full UK driving licence and access to a vehicle
Benefits
In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. whg is committed to safeguarding and promoting the welfare of our customers and communities.
Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.
Neighbourhood Services Manager (Data & Partnerships) in Walsall employer: whg
As a Neighbourhood Services Manager at whg in Walsall, you will join a forward-thinking organisation dedicated to delivering exceptional customer-focused services. With a strong emphasis on employee development, a supportive work culture, and a commitment to community welfare, whg offers a competitive salary, generous leave, and a range of benefits that enhance work-life balance. This role not only allows you to make a meaningful impact in the community but also provides opportunities for professional growth within a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager (Data & Partnerships) in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the housing and neighbourhood services sector. Attend local events or join online forums where you can connect with potential employers and learn about job openings before they hit the mainstream.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your experience with data analysis and partnership working. Use specific examples from your past roles to demonstrate how you've made a positive impact on customer outcomes.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities that fit your skills.
✨Tip Number 4
Prepare for interviews by researching the organisation's neighbourhood plans and performance metrics. This shows you're genuinely interested and ready to contribute to their goals. Plus, it gives you a chance to ask insightful questions!
We think you need these skills to ace Neighbourhood Services Manager (Data & Partnerships) in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in neighbourhood services and partnership working. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills:Since this role involves using performance and neighbourhood data, be sure to mention any analytical skills you have. We love candidates who can use data to inform decisions, so share examples of how you've done this in the past.
Communicate Clearly:Your written communication skills are key for this position, so make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to write reports and communicate effectively with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at whg
✨Know Your Neighbourhood Services
Make sure you brush up on your knowledge of neighbourhood services and housing management legislation. Understanding the key performance indicators and customer satisfaction metrics will show that you're serious about delivering excellent service.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data in past roles to inform decision-making. Bring examples of how you've analysed performance data to drive improvements, as this is crucial for the role.
✨Build Rapport with Stakeholders
Think about how you can demonstrate your experience in building effective relationships with contractors and local authorities. Share specific examples of successful partnerships you've managed or contributed to.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage conflicting priorities and make sound decisions under pressure. Prepare some scenarios from your past experiences where you successfully navigated challenges, highlighting your analytical and communication skills.
