At a Glance
- Tasks: Support customer-focused services and oversee neighbourhood plans for community improvement.
- Company: Join a forward-thinking organisation dedicated to enhancing neighbourhood services.
- Benefits: Enjoy a competitive salary, 27 days leave, pension scheme, and health cash plan.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing and strong team management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
Responsibilities
- Support the delivery of customer-focused services that achieve key performance indicators and high satisfaction levels
- Oversee neighbourhood plans within your region, identifying opportunities for joint working and boundary collaboration
- Use performance and neighbourhood data to inform operational decision-making and service improvements
- Support contract monitoring and performance management activity
- Develop effective working relationships with contractors, partner agencies, local authorities and internal stakeholders
- Assist in maintaining high standards of neighbourhood and contracted service delivery
- Support the management and development of a high-performing team
- Contribute to the implementation of service strategies, policies and operational improvements
- Support budget monitoring and performance in line with business objectives
Qualifications
- Recent and relevant experience within housing, with a strong understanding of neighbourhood services
- Experience of managing or supporting teams to deliver excellent customer outcomes
- Experience of partnership working with agencies, contractors and stakeholders
- Knowledge of housing management legislation, regulation and operational practice
- Experience of developing or implementing housing strategies, policies or service improvements
- Strong analytical skills with the ability to use data to support decision-making
- Excellent communication and report‑writing skills
- Strong IT skills with the ability to use systems and data effectively
- The ability to work under pressure, manage conflicting priorities and make sound decisions
- A full UK driving licence and access to a vehicle
Benefits
In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities. whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.
Assistant Manager - Neighbourhood Services in Walsall employer: whg
At whg, we pride ourselves on being an excellent employer in Walsall, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive benefits such as 27 days of annual leave, a defined benefit pension scheme, and a commitment to diversity, we empower our team to deliver exceptional neighbourhood services while fostering strong partnerships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Neighbourhood Services in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in neighbourhood services. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers, be ready to discuss your experience with performance management and customer-focused services. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Assistant Manager - Neighbourhood Services in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing and neighbourhood services. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Show Off Your Teamwork Skills:Since this role involves managing a team and working with various stakeholders, be sure to include examples of your past experiences in collaboration. We love to see how you’ve built effective relationships in your previous roles.
Data is Key:With a focus on using performance and neighbourhood data, make sure to mention any analytical skills or experiences you have. We’re looking for someone who can use data to drive decisions and improvements, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at whg
✨Know Your Neighbourhood Services
Make sure you brush up on your knowledge of neighbourhood services and housing management legislation. Understanding the key performance indicators and customer satisfaction metrics will show that you're not just familiar with the role, but genuinely interested in making a difference.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed or supported teams in the past. Highlight specific situations where you helped improve customer outcomes or fostered collaboration with contractors and stakeholders. This will demonstrate your leadership potential and ability to drive results.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to inform your decisions in previous roles. Bring examples of how you've analysed performance data to implement service improvements. This will showcase your analytical skills and your commitment to evidence-based practices.
✨Communicate Effectively
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly and concisely, especially when discussing your report-writing experience. Good communication is key in this role, so showing that you can convey information effectively will set you apart.
