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- Tasks: Help patients connect with the right healthcare professionals and manage appointments.
- Company: Join a friendly medical practice with a supportive team environment.
- Benefits: Flexible hours, NHS pension, and potential for permanent position.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication, IT skills, and ability to work under pressure.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
The predicted salary is between 30000 - 42000 £ per year.
Whetstone Medical Centre is looking for a care coordinator / receptionist to join the practice on a 6-month fixed term basis with the option to become permanent. The successful candidate will help navigate patients to the most suitable health care professional.
Main duties of the job:
- Maintaining and monitoring the practice appointment system.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to requests from patients, team members and external agencies.
- Photocopy documentation as required.
- Input data into the patients' healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
About us:
We are a friendly practice team made up of 4 partners, 2 salaried GPs, nurse practitioners and practice nurses who are supported by an administrative and reception team. Staff car park. NHS pension.
Person Specification:
- Excellent communication skills.
- Clear & polite telephone manner.
- Strong IT skills and proficient in the use of MS Office and Outlook.
- Effective time management.
- Ability to work as a team member and on their own.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Polite and confident.
- Flexible and cooperative.
- Motivated forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts (early & late) during these times.
- Experience of working in primary care or working in a GP practice.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-ordinator in Birkenhead employer: Whetstone Medical Centre
Contact Detail:
Whetstone Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator in Birkenhead
✨Tip Number 1
Get to know the practice! Research Whetstone Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication, consider doing mock interviews with friends or family. This will help you feel more confident when discussing your experience and how it relates to the job.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on MS Office and Outlook, as these are crucial for the role. You might even want to prepare examples of how you've used these tools effectively in past jobs.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our friendly practice team.
We think you need these skills to ace Care Co-ordinator in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Co-ordinator role. Highlight your communication skills and experience in primary care, as these are key for us at Whetstone Medical Centre.
Showcase Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency in MS Office and Outlook. We want to see how you can manage our appointment system effectively!
Demonstrate Your Team Spirit: We’re all about teamwork here, so share examples of how you’ve worked well with others in previous roles. Show us that you can be both a team player and work independently when needed.
Apply Through Our Website: To make things easier for us and you, please apply through our website. It helps us keep track of applications and ensures you get all the info you need about the role!
How to prepare for a job interview at Whetstone Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Co-ordinator. Familiarise yourself with the appointment system and how to effectively signpost patients. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and politely. You might even want to prepare a few examples of how you've successfully handled difficult calls or situations in the past. This will demonstrate your ability to manage queries efficiently.
✨Demonstrate Your IT Proficiency
Make sure you’re comfortable with MS Office and Outlook, as these are essential tools for the job. If you can, brush up on any specific software used in healthcare settings. Being able to discuss your IT skills confidently will give you an edge over other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and analytical skills. Think about scenarios you might face as a Care Co-ordinator and how you would handle them. This could include managing a busy reception area or dealing with distressed patients. Showing that you can think on your feet will impress the interviewers.