Capital on Tap in Manchester is seeking an experienced Specialist Support professional to handle arrears cases. You will manage a caseload of vulnerable, high‑risk, deceased and legal accounts, assess affordability from documents such as bank statements, and agree fair outcomes on time.
You’ll act as the escalation point for agents on live calls, coach colleagues in root-cause analysis and performance, and help drive process improvements and AI‑first tools while balancing 60% direct customer
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Senior Arrears & Escalations Specialist in Manchester employer: Whereby
Pleo is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact. With a strong focus on employee growth, Pleo offers ample opportunities for career advancement and skill development, particularly in the vibrant tech hub of [location]. The company values its employees by providing a supportive environment that encourages creativity and teamwork, ensuring that every team member feels valued and empowered to drive success.
