Kroo is hiring a Complaints Specialist in Manchester to take ownership of customer complaints, investigate and resolve issues, and provide feedback to improve workflows. The role supports vulnerable customers and collaborates with the Customer Operations team in a fast-paced environment.
You will collate MI, perform root cause analysis, and guide other departments. Strong communication skills and regulatory knowledge are essential.
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Hybrid Complaints Specialist: Customer Care Innovator in Manchester employer: Whereby
Pleo is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact. With a strong focus on employee growth, Pleo offers ample opportunities for career advancement and skill development, particularly in the vibrant tech hub of [location]. The company values its employees by providing a supportive environment that encourages creativity and teamwork, ensuring that every team member feels valued and empowered to drive success.
