Funding Circle is seeking a Head of Complaints to lead day-to-day operations from our London office with a hybrid model. You’ll manage capacity, ensure productivity, and meet regulatory deadlines from day one.
You’ll coach five officers, perform regular quality reviews, act as escalation point for complex cases, and partner with cross‑functional teams to address recurring issues using data and responsible AI.
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Complaints Operations Lead - Fintech employer: Whereby
Pleo is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact. With a strong focus on employee growth, Pleo offers ample opportunities for career advancement and skill development, particularly in the vibrant tech hub of [location]. The company values its employees by providing a supportive environment that encourages creativity and teamwork, ensuring that every team member feels valued and empowered to drive success.
