At a Glance
- Tasks: Support event planning and delivery while ensuring top-notch customer service.
- Company: Join WYA, a pioneering company revolutionising offline connectivity for large events.
- Benefits: Gain hands-on experience in a dynamic environment with flexible hours.
- Other info: Opportunity to travel and work with a vibrant team in a fast-paced setting.
- Why this job: Be part of innovative events and enhance customer experiences with cutting-edge technology.
- Qualifications: Interest in customer service and technology; previous experience in service roles is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Company Overview
Where You At (WYA) provides offline connectivity through a patented mesh network, designed for high-density environments where traditional networks are unreliable. WYA delivers location services for enhanced safety and crowd management at events with 10,000+ attendees, using AI to optimise operational efficiency and customer experience.
Role Overview
The Customer Success Intern will support the planning, coordination and delivery of WYA’s event deployments, helping ensure that the company’s technology is set up and managed effectively and that clients receive a high standard of service. This role offers an opportunity to gain practical experience in customer service, event operations and technology management within an innovative and growing business. It requires someone who is organised, adaptable, customer-focused and comfortable working in a fast-paced environment.
Key Responsibilities
- Support the planning, preparation and delivery of live events.
- Assist with setting up, testing and managing WYA’s technology, equipment and devices before and during events.
- Help coordinate event logistics, schedules and operational requirements.
- Support clients and event teams to ensure smooth implementation and delivery.
- Assist with troubleshooting technical or operational issues and escalate problems where necessary.
- Help maintain accurate records of event preparations, equipment, client communications and operational activities.
- Work closely with the sales, customer success and technical teams to support successful event delivery.
- Gather customer feedback and assist with post-event reviews to identify opportunities for improvement.
- Provide a professional and helpful point of contact for customers, event organisers and attendees where required.
- Contribute to improving processes and the overall customer experience.
Skills & Qualifications
- An interest in customer service, technology, live events or event operations.
- Previous experience in retail, hospitality, customer service or another service-led environment would be advantageous.
- Strong organisational skills and attention to detail.
- Good communication and interpersonal skills, with confidence interacting with customers and colleagues.
- A practical, hands-on approach to problem-solving and a willingness to learn new technology.
- Ability to manage multiple tasks, adapt to changing priorities and remain calm in busy environments.
- Comfortable working with digital tools and equipment, with technical experience desirable but not essential.
- A proactive, reliable and positive attitude, with a willingness to support the wider team.
- Willingness to travel to events and work flexible hours, including occasional evenings and weekends where required.
Customer Success Intern in London employer: Where You At Ltd
At Where You At (WYA), we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As an Enterprise Sales Executive, you will benefit from comprehensive training and development opportunities, allowing you to grow your career in the exciting events tech and safety sector. Located in a vibrant area, our team enjoys a collaborative atmosphere where innovation is encouraged, making WYA an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Where You At Ltd for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Intern in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Where You At Ltd know you’re keen to grow alongside their team.
How to prepare for a job interview at Where You At Ltd
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Where You At Ltd.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
