At a Glance
- Tasks: Lead marketplace operations, balancing supply and demand for premium ride-hailing services.
- Company: Wheely, a fast-growing scale-up redefining luxury transportation.
- Benefits: Competitive salary, stock options, flexible work hours, and professional development support.
- Other info: Join a collaborative team with excellent growth opportunities in a vibrant London office.
- Why this job: Shape the future of luxury transport while making a real impact in a dynamic environment.
- Qualifications: 4+ years in analytical roles; advanced SQL skills required.
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
As the Marketplace Operations Lead UK, you will own the economic engine of Wheely’s London business. You will balance supply and demand to ensure flawless service reliability for our clients while maximizing utilization and earnings for our chauffeurs. This is a highly analytical, high-impact role where you will design pricing strategies, optimize marketplace liquidity, and build the frameworks that scale our luxury ride-hailing product.
Responsibilities
- Marketplace Health & Liquidity: Own core marketplace metrics including fulfillment rates, Estimated Times of Arrival (ETAs), chauffeur utilization, and cancellation rates across the market.
- Pricing & Incentives Strategy: Develop, test, and optimize localized pricing structures, dynamic pricing (surge) algorithms, and chauffeur incentive programs to stabilize the marketplace during peak hours and high-demand events.
- Product & Algorithm Collaboration: Partner closely with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling.
Requirements
We are looking for analytically exceptional, entrepreneurial operators who thrive on ownership and are comfortable solving complex, open-ended problems in real-time operating environments.
- Experience: 4+ years of professional experience in a fast-paced, highly analytical environment (e.g., Marketplace/Platform Operations at a ride-hailing or logistics scale-up, Management Consulting, Investment Banking, or Tech Corporate Strategy).
- Technical Analytics: Advanced proficiency in SQL is strictly required. You must be comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis.
- Execution Mindset: Proven track record of moving rapidly from data-driven hypotheses to hands-on execution and operational implementation.
Nice To Have
- Direct experience working within the marketplace, pricing, or driver operations teams at a major mobility, on-demand, or location-based services platform (e.g., Uber, Lyft, Bolt, Deliveroo).
- Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch.
What We Offer
- Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice.
- Base salary of £65,000 to £90,000 p.a.
- Employee stock options plan.
- Private medical and dental insurance.
- Life and critical illness cover.
- Best-in-class equipment.
- Monthly credit towards Wheely journeys.
- Cycle to Work scheme.
- Professional development stipend.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice.
Marketplace Operations Lead in Slough employer: Wheely
As a Product Manager at our innovative company, you will thrive in a dynamic work culture that values collaboration and creativity. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set in a vibrant location that fosters both personal and career development. Join us to make a meaningful impact on user-facing products while working alongside passionate professionals dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Operations Lead in Slough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Wheely and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Wheely!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Wheely keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Marketplace Operations Lead in Slough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Wheely:This is your chance to really connect with the team at Wheely. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Wheely
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Wheely.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Wheely that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Wheely. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
