At a Glance
- Tasks: Lead marketplace operations, optimise pricing strategies, and ensure top-notch service reliability.
- Company: Wheely, a fast-growing premium transportation scale-up redefining luxury travel.
- Benefits: Competitive salary, stock options, flexible work hours, and health insurance.
- Other info: Office-based in West London with opportunities for professional development.
- Why this job: Join a dynamic team shaping the future of luxury ride-hailing in major cities.
- Qualifications: 4+ years in analytical roles, strong SQL skills, and a proactive execution mindset.
The predicted salary is between 65000 - 90000 £ per year.
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
As the Marketplace Operations Lead UK, you will own the economic engine of Wheely's London business. You will balance supply and demand to ensure flawless service reliability for our clients while maximizing utilization and earnings for our chauffeurs. This is a highly analytical, high-impact role where you will design pricing strategies, optimize marketplace liquidity, and build the frameworks that scale our luxury ride-hailing product.
Responsibilities
- Marketplace Health & Liquidity: Own core marketplace metrics including fulfillment rates, Estimated Times of Arrival (ETAs), chauffeur utilization, and cancellation rates across the market.
- Pricing & Incentives Strategy: Develop, test, and optimize localized pricing structures, dynamic pricing (surge) algorithms, and chauffeur incentive programs to stabilize the marketplace during peak hours and high-demand events.
- Product & Algorithm Collaboration: Partner closely with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling.
Requirements
We are looking for analytically exceptional, entrepreneurial operators who thrive on ownership and are comfortable solving complex, open-ended problems in real-time operating environments.
- Experience: 4+ years of professional experience in a fast-paced, highly analytical environment (e.g., Marketplace/Platform Operations at a ride-hailing or logistics scale-up, Management Consulting, Investment Banking, or Tech Corporate Strategy).
- Technical Analytics: Advanced proficiency in SQL is strictly required. You must be comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis.
- Execution Mindset: Proven track record of moving rapidly from data-driven hypotheses to hands-on execution and operational implementation.
Nice To Have
- Direct experience working within the marketplace, pricing, or driver operations teams at a major mobility, on-demand, or location-based services platform (e.g., Uber, Lyft, Bolt, Deliveroo).
- Experience building and scaling operational processes, automated workflows, or analytics frameworks from scratch.
What We Offer
- Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice.
- Base salary of £65,000 to £90,000 p.a.
- Employee stock options plan.
- Private medical and dental insurance.
- Life and critical illness cover.
- Best-in-class equipment.
- Monthly credit towards Wheely journeys.
- Cycle to Work scheme.
- Professional development stipend.
All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice.
Marketplace Operations Lead employer: Wheely
As a Product Manager at our innovative company, you will thrive in a dynamic work culture that values collaboration and creativity. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set in a vibrant location that fosters both personal and career development. Join us to make a meaningful impact on user-facing products while working alongside passionate professionals dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Operations Lead
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Wheely.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Wheely. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Marketplace Operations Lead
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Wheely, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Wheely and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Wheely. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Wheely
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Wheely.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Wheely.
