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- Tasks: Support chauffeurs, manage onboarding, and coordinate major UK events for a premium ride-hailing service.
- Company: Wheely, a high-end ride-hailing service redefining luxury transport across Europe and the Middle East.
- Benefits: Flexible hours, competitive salary, stock options, and a range of perks including private medical insurance.
- Why this job: Gain hands-on operations experience while contributing to a fast-growing, innovative company.
- Qualifications: Graduate from a top-tier university with customer-facing experience and strong problem-solving skills.
- Other info: Dynamic office culture in Hammersmith with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
About Wheely
Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience. As a profitable, fast-growing scale-up with $43M raised, we are expanding rapidly across EMEA and the US. We are adding exceptional talent to drive our next phase of growth.
As the Operations Coordinator at Wheely London, you will play a crucial role in ensuring the success and satisfaction of our chauffeur community. You will be the first point of contact for chauffeurs visiting our academy, serving as a liaison between Wheely and our valued chauffeurs. This role offers an excellent opportunity to gain hands-on operations management experience and contribute to our organisation's growth. This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment.
Responsibilities
- Act as the primary support for chauffeurs visiting the Academy. You will take full ownership of their issues and ensure every problem is followed through to a definitive resolution.
- Lead the Chauffeur Onboarding Process, which involves document checks and coordinating the Chauffeur accreditation sessions.
- Coordinate major UK events such as Royal Ascot, the Henley Regatta, and Goodwood Revival, ensuring that chauffeurs are briefed and positioned to provide a seamless service.
- Identify performance gaps beyond daily tasks and use a data-driven approach to make our chauffeur operations more efficient.
Our ideal candidate
- A Graduate from a top-tier University.
- Completed an internship or have relevant experience in a demanding, fast-paced customer-facing environment.
- Strong problem-solving skills with a proven track record of delivering creative solutions.
- An excellent listener who can communicate with clarity and purpose, comfortable speaking with a wide range of people and managing expectations firmly but professionally.
- Methodical approach to projects and comfortable using a data-driven approach to justify decisions.
- Availability to work in the office five days a week.
What we offer
- Flexible working hours, stock options, and an exceptional range of perks and benefits.
- Competitive salary and equity package.
- Private Medical Insurance.
- Dental Insurance.
- Life and critical illness insurance.
- Monthly credit for Wheely journeys.
- Lunch allowance.
- Cycle to work scheme.
- Professional development subsidies.
- Best-in-class equipment.
This is an office-based role located in Hammersmith. Wheely has an in-person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least five days a week. All of your personal information will be collected, stored, and processed in accordance with Wheely's Candidate Privacy Notice.
Operations Coordinator in London employer: Wheely
Contact Detail:
Wheely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wheely on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wheely's values and operations. Think about how your skills align with their mission of delivering exceptional service. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your problem-solving skills! Since the Operations Coordinator role is all about resolving issues, come up with examples from your past experiences where you tackled challenges effectively. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wheely team.
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight any relevant experience in customer-facing environments and problem-solving skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Wheely and how you can contribute to our chauffeur community. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re keen on candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in being part of the Wheely team!
How to prepare for a job interview at Wheely
✨Know the Company Inside Out
Before your interview, make sure you research Wheely thoroughly. Understand their mission, values, and the unique aspects of their service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Given the role's focus on resolving chauffeur issues, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your creative solutions.
✨Demonstrate Customer-Focused Mindset
Wheely values a customer-centric approach, so be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific instances where you went above and beyond to ensure a positive experience for clients or colleagues.
✨Prepare for Dynamic Scenarios
Since the role involves coordinating events and managing multiple tasks, think about how you handle fast-paced environments. Be prepared to discuss how you stay organised and efficient under pressure, perhaps by sharing a time when you successfully juggled competing priorities.
