At a Glance
- Tasks: Deliver engaging training to chauffeurs and elevate service quality in London.
- Company: Wheely, a fast-growing premium transportation company redefining luxury travel.
- Benefits: Competitive salary, flexible working hours, private medical insurance, and professional development stipend.
- Other info: Office-based role with flexible hours and opportunities for career growth.
- Why this job: Shape the future of luxury transport and enhance passenger experiences in a dynamic environment.
- Qualifications: 3+ years in training roles, exceptional communication skills, and a passion for developing others.
The predicted salary is between 40000 - 50000 £ per year.
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About the Role
The Assistant Training Manager/Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to grow in one of Europe’s most recognisable markets, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs, while managing and adapting learning content to fit the London market. The Assistant Training Manager/Lead Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 coaching sessions. Acting as the voice of the chauffeur, the Assistant Training Manager/Lead Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London.
Responsibilities
- Be responsible for the delivery of training for Wheely chauffeurs in providing a five-star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge and hone the skills of the team.
- You will also be responsible for maintaining content and the creation of country-specific learning initiatives.
- Be the voice of the chauffeur — the subject-matter expert, communicating with chauffeurs, and answering any questions or queries.
- Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching and 1:1 trainings.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements
- Passion for engaging facilitation and training others.
- 3+ years of experience in a specialised training role.
- Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers.
- Have in-depth knowledge in MS PowerPoint/Google Slides.
- Desired experience in Articulate 360 suite.
- Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry.
- Tenacious in maintaining standards with exceptional attention to detail.
- Passion for developing others and bringing out the best in people.
- Exceptional communication skills, both verbal and written.
- Passion for luxury vehicles and a knowledge of their specifications is a plus.
What we Offer
- Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice.
- Competitive salary and quarterly KPI-based bonus.
- Private medical and dental insurance.
- Life and critical illness cover.
- Best-in-class equipment.
- Monthly credit towards Wheely journeys.
- Cycle to Work scheme.
- Professional development stipend.
All of your personal information will be collected, stored and processed in accordance with Wheely’s Candidate Privacy Notice.
Assistant Training Manager/Lead Trainer in London employer: Wheely
Wheely is an exceptional employer that prioritises the growth and development of its team members while redefining premium transportation in London. With a focus on delivering engaging training and fostering a culture of excellence, employees benefit from flexible working arrangements, competitive salaries, and comprehensive health coverage. Join us to be part of a fast-growing scale-up where your contributions directly enhance service quality and passenger experience in one of Europe's most vibrant markets.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Training Manager/Lead Trainer in London
✨Dive into Digital Learning Communities
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We think you need these skills to ace Assistant Training Manager/Lead Trainer in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Wheely, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Wheely and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Wheely
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Wheely might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Wheely.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
