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For Companies At a Glance
- Tasks: Monitor service quality, provide feedback to chauffeurs, and ensure exceptional passenger experiences.
- Company: Wheely, a unique ride-hailing platform prioritising user privacy and five-star service.
- Benefits: Flexible hours, competitive salary, stock options, and a range of perks.
- Why this job: Join a dynamic team and help maintain high standards in luxury service.
- Qualifications: 2+ years in quality control or luxury service, strong communication skills, and attention to detail.
- Other info: Office-based role with flexible working options and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.
About the role
The Assistant Quality Manager role is key to maintaining Wheely's exceptionally high standards. A successful candidate will monitor the quality of the fleet and take action where necessary, providing feedback and coaching chauffeurs - helping them to achieve the Wheely Standard in the service levels they provide to passengers.
What you will be doing
- Monitor passenger feedback to ensure an exceptional level of service is consistently being provided, preparing reports on trends where required.
- Conduct investigations into incidents, producing unbiased reporting of each situation with recommended outcomes.
- Ensure a timely resolution of all incidents adhering to operational SLAs.
- Assess chauffeurs against The Wheely Standard through vehicle checks or online assessments.
- Provide effective feedback to chauffeurs to improve performance.
- Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements
- Fluent English.
- 2+ years of relevant experience in the Luxury Service Industry (Quality Control, HR, L&D, operation supervisor etc).
- Thorough when investigating an incident, operating with a sense of urgency to ensure problems are solved.
- Delivers feedback with radical candour, not afraid to give difficult feedback.
- Tenacious in maintaining standards with exceptional attention to detail.
- Passion for developing others and bringing out the best in people.
- Excellent interpersonal skills - delivering feedback with empathy is key.
- Exceptional communication skills, both verbal and written.
- Basic data skills, ability to create, maintain, enter, analyse and act upon data.
- Experience using tools like Intercom, Atlassian, and Aircall is beneficial.
- Passion for luxury vehicles and a knowledge of their specifications is a plus.
What we offer
- Flexible working hours.
- Stock options and an exceptional range of perks and benefits.
- Competitive salary and equity package.
- Private Medical Insurance.
- Dental Insurance.
- Life and critical illness insurance.
- Monthly credit for Wheely journeys.
- Lunch allowance.
- Cycle to work scheme.
- Professional development subsidies.
- Best‐in‐class equipment.
- Free parking at Syon Park.
This is an office-based role located in Syon Park. Wheely has an in‐person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least four days a week.
All of your personal information will be collected stored and processed in accordance with Wheely's Candidate Privacy Notice.
Assistant Quality Manager in London employer: Wheely
Contact Detail:
Wheely Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Wheely or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management and customer service. We recommend role-playing with a friend to get comfortable delivering your answers with confidence.
✨Tip Number 3
Show off your passion for luxury service! When you get the chance, share your experiences and insights about maintaining high standards in customer service. It’ll show you’re the right fit for Wheely’s culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Wheely team.
We think you need these skills to ace Assistant Quality Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Quality Manager role. Highlight your experience in quality control and luxury service, and show us how you can maintain our high standards.
Showcase Your Communication Skills: Since exceptional communication is key, use clear and concise language in your application. We want to see how you deliver feedback with empathy and radical candour, so give us examples!
Demonstrate Your Attention to Detail: We love candidates who are thorough and detail-oriented. When describing your past experiences, focus on specific instances where your attention to detail made a difference in maintaining quality standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wheely
✨Know the Wheely Standard
Before your interview, make sure you understand what The Wheely Standard entails. Familiarise yourself with their service expectations and think about how you can contribute to maintaining these high standards. This will show your commitment to quality and your alignment with their values.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle incidents and provide feedback. Think of specific examples from your past experience where you successfully resolved issues or coached someone to improve. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion for Quality
Demonstrate your enthusiasm for quality control and luxury service during the interview. Share your thoughts on what exceptional service looks like and how you can help enhance it at Wheely. This passion will resonate well with the interviewers and set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about how they measure success in the Assistant Quality Manager role or how they foster collaboration between departments. This shows your genuine interest in the position and helps you gauge if Wheely is the right fit for you.
