At a Glance
- Tasks: Lead a team to enhance customer service efficiency and personalisation.
- Company: Wheely, a premium ride-hailing service redefining transportation.
- Benefits: Flexible hours, stock options, competitive salary, and exceptional perks.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Join a fast-growing scale-up and make a real impact on customer experience.
- Qualifications: STEM degree, internship experience, and a passion for UX/UI.
The predicted salary is between 30000 - 40000 £ per year.
About Wheely
Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience. As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.
We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.
What You Will Be Doing
- Lead a cross-functional team of engineers, designers and product analysts
- Manage your team's roadmap to align with Wheely’s mission
- Own your team’s products (existing and new) from idea, through development, to launch, growth and maintenance:
- Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
- Support the implementation of AI-driven automation in chauffeur contacts
- Work on internal tools that increase the speed and consistency of contact resolution
- Find product solutions that help Customer Service agents deliver a more personal experience
Requirements
- Internship (with the possibility to transition into full-time employment)
- STEM degree from a top university (fresh grad) or a final year student
- 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
- A passion for great UX/UI
- Outstanding written communication
- Highly analytical
What we offer
- Flexible working hours
- Stock options
- A range of exceptional perks and benefits
- Competitive salary and equity package
- Medical insurance, including dental services
- Life and critical illness insurance
- Monthly credit for Wheely journeys
- Lunch allowance
- Cycle to work scheme
- Professional development subsidies
- On-site role located in West London
Wheely has an in-person culture but allows flexible working hours and work from home when needed. All of your personal information will be collected, stored and processed in accordance with Wheely’s Candidate Privacy Notice.
Associate Product Manager in London employer: Wheely Wheely
Wheely is an exceptional employer that prioritises excellence and innovation in the high-end ride-hailing industry. Located in West London, we offer a vibrant work culture that encourages flexibility and personal growth, alongside competitive salaries, stock options, and comprehensive benefits including medical insurance and professional development subsidies. Join us to be part of a fast-growing scale-up where your contributions directly impact our mission to redefine premium transportation.
