At a Glance
- Tasks: Deliver engaging training to chauffeurs, ensuring top-notch service quality.
- Company: Wheely, a fast-growing premium transportation scale-up redefining luxury travel.
- Benefits: Competitive salary, flexible working hours, and quarterly bonuses.
- Other info: Office-based in West London with one remote day per week.
- Why this job: Shape the future of luxury transport while enhancing the chauffeur experience.
- Qualifications: 2+ years in group training and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About the Role: The Trainer will play a key role in elevating service quality across the London chauffeur fleet. This role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs in the London market. The Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 training sessions. Acting as the voice of the chauffeur, the Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London.
Responsibilities:
- Be responsible for the delivery of training for Wheely chauffeurs in providing a five-star luxury customer experience. You will need to be engaging, credible, and an exceptional facilitator to embed knowledge & hone the skills of the team.
- Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings, and quality checks.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements:
- Passion for engaging facilitation & training others.
- 2+ years of experience in delivering group training.
- Successful track record of delivering engaging training with an emphasis on meeting exacting standards that will be valued by customers.
- Working knowledge of Google Slides/PowerPoint for using training materials.
- Minimum 2+ years of relevant experience in a customer-facing environment, preferably in the luxury industry.
- Passion for developing others and bringing out the best in people.
- Exceptional communication skills, both verbal and written.
- Passion for luxury vehicles and a knowledge of their specifications is a plus.
What we Offer:
- Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice.
- Competitive Salary and quarterly KPI-based bonus.
Trainer employer: Wheely Ltd.
Wheely is an exceptional employer that prioritises employee growth and development, particularly for the Trainer role in London. With a focus on delivering engaging training and fostering a culture of excellence, we offer flexible working arrangements, competitive salaries, and the opportunity to shape the future of premium transportation. Join us in a dynamic environment where your contributions directly enhance service quality and passenger experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer
✨Tip Number 1
Network like a pro! Connect with people in the luxury transport industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Trainer role.
✨Tip Number 2
Show off your training skills! If you get the chance, conduct a mock training session for friends or colleagues. This will not only boost your confidence but also give you some great material to discuss during interviews.
✨Tip Number 3
Research Wheely inside out! Understand their service standards and think about how you can contribute to elevating them. When you know the company well, you can tailor your approach and show them you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Trainer
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for training and luxury service in your application. Share specific examples of how you've engaged others in the past, as this will resonate with our commitment to five-star experiences.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer-facing roles. We want to see how your background aligns with our mission to elevate service quality across our chauffeur fleet.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Trainer role. Be engaging and authentic—this is your chance to showcase your communication skills and passion for developing others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Wheely Ltd.
✨Know Wheely Inside Out
Before your interview, make sure you research Wheely thoroughly. Understand their mission, values, and the luxury service they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Skills
Since the role focuses on training chauffeurs, prepare to discuss your previous training experiences. Bring examples of how you've successfully engaged participants and improved their performance. Be ready to demonstrate your facilitation style, perhaps even through a mock training scenario.
✨Emphasise Customer Experience
Wheely is all about delivering a five-star experience. Be prepared to talk about your understanding of customer service excellence, especially in the luxury sector. Share specific instances where you went above and beyond to meet customer expectations.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about the training processes, how success is measured, or what challenges the team currently faces. This shows that you're not just interested in the role, but also in contributing to Wheely's growth.
