At a Glance
- Tasks: Deliver engaging training to chauffeurs, ensuring top-notch service quality.
- Company: Wheely, a premium ride-hailing service redefining luxury transport.
- Benefits: Flexible hours, stock options, competitive salary, and great perks.
- Other info: Join a fast-growing scale-up with a vibrant office culture.
- Why this job: Shape service excellence and enhance passenger experiences in London.
- Qualifications: 3+ years in training, exceptional communication skills, and passion for luxury.
The predicted salary is between 40000 - 50000 £ per year.
Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience. As a profitable, fast-growing scale-up with $43M raised, we’re expanding rapidly across EMEA and the US. We’re adding exceptional talent to drive our next phase of growth.
The Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. This role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs, while managing and adapting learning content to fit the London market. The Lead Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 coaching sessions. Acting as the voice of the chauffeur, the Lead Trainer will also serve as the local expert – supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London.
What you will be doing:
- Be responsible for the delivery of training for Wheely chauffeurs in providing a five-star luxury customer experience.
- Be responsible for maintaining content & the creation of country-specific learning initiatives.
- Be the voice of the chauffeur – the subject-matter expert, communicating with chauffeurs, and answering any questions or queries.
- Assess chauffeurs against Wheely standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings.
- Partner with peers in other regions to continuously improve processes, ensuring passenger expectations are consistently exceeded.
Requirements:
- Passion for engaging facilitation & training others.
- 3+ years of experience in a specialised training role.
- Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers.
- In-depth knowledge of MS PowerPoint / Google Slides.
- Desired experience in Articulate 360 suite.
- Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry.
- Tenacious in maintaining standards with exceptional attention to detail.
- Passion for developing others and bringing out the best in people.
- Exceptional communication skills, both verbal and written.
- Passion for luxury vehicles and knowledge of their specifications is a plus.
What we offer:
- Competitive salary and quarterly KPI-based bonus.
- Private Medical Insurance.
- Life and critical illness insurance.
- Monthly credit for Wheely journeys.
- Cycle-to-work scheme.
This is an office-based role located in London Hammersmith. Wheely has an in-person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least four days a week.
Lead Trainer employer: Wheely Ltd.
Wheely is an exceptional employer that prioritises the growth and development of its team members while redefining premium transportation in London. With a focus on delivering five-star service, employees benefit from flexible working hours, competitive salaries, and a range of perks including stock options and private medical insurance. The vibrant office culture fosters collaboration and innovation, making it an ideal environment for those passionate about luxury service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Trainer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Wheely. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer service. We want you to showcase your passion for luxury experiences and how you can elevate the chauffeur team!
✨Tip Number 3
Show off your skills! If you have any training materials or presentations you've created, bring them along. This will demonstrate your expertise and creativity in delivering engaging content.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wheely team and contributing to our growth.
We think you need these skills to ace Lead Trainer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for training and luxury service shine through. We want to see how excited you are about elevating the chauffeur experience and why you think you’d be a great fit for Wheely.
Tailor Your Content:Make sure to customise your application to reflect the specific requirements of the Lead Trainer role. Highlight your experience in delivering engaging training and how it aligns with our five-star service standards.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wheely.
How to prepare for a job interview at Wheely Ltd.
✨Know the Company Inside Out
Before your interview, make sure you research Wheely thoroughly. Understand their mission, values, and what sets them apart in the luxury ride-hailing market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Skills
As a Lead Trainer, your ability to engage and facilitate is crucial. Prepare examples of past training sessions you've conducted, focusing on how you made them interactive and effective. Be ready to discuss your approach to adapting content for different audiences, especially in a luxury context.
✨Demonstrate Your Customer-Centric Mindset
Wheely places a strong emphasis on delivering a five-star experience. Be prepared to share specific instances where you've gone above and beyond to meet customer expectations. Highlight your understanding of the luxury market and how it influences service delivery.
✨Prepare for Performance Assessment Scenarios
Since assessing chauffeurs' performance is a key part of the role, think about how you would provide constructive feedback. Prepare to discuss your methods for coaching and improving performance, and consider role-playing scenarios to demonstrate your approach during the interview.
