At a Glance
- Tasks: Lead CRM strategy and execute innovative campaigns across multiple channels.
- Company: Join Wheely, a fast-growing scale-up redefining premium transportation.
- Benefits: Flexible work hours, stock options, private health insurance, and relocation support.
- Other info: Dynamic office environment in West London with clear career progression.
- Why this job: Shape the future of luxury transport while collaborating on high-profile events.
- Qualifications: 5+ years in CRM management and expertise in marketing automation platforms.
The predicted salary is between 60000 - 80000 £ per year.
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting‑edge technology with the craft of five‑star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast‑growing scale‑up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
As the CRM & Loyalty Lead / Head of CRM, you will take ownership of our CRM function from day one. You'll oversee lifecycle marketing, newsletters and loyalty campaigns across both consumer and business segments, utilizing multiple channels including email, push notifications, and in‑app messaging. Reporting directly to the founders and executive team, you'll collaborate with the Partnerships team on high‑profile campaigns tied to prestigious events such as Royal Ascot and Henley Regatta. You'll also work closely with the Product team on technical integrations to enhance user experiences. Our core marketing stack features Braze as the primary platform for execution, alongside Metabase for data insights.
For someone who brings strong strategic capability and proven proficiency in Braze, you may be considered for a Head of CRM appointment from the outset. Otherwise, starting at Lead level, this role offers a clear progression path, with the potential to advance into a Head of CRM position within 12‑18 months, based on performance and impact.
Responsibilities- Develop and lead CRM strategy and execution for lifecycle, partnership, and product initiatives, partnering cross‑functionally to plan and deliver campaigns across email, push, and in‑app channels.
- Drive continuous improvement of business and channel‑specific KPIs (conversions, churn, etc.), maintaining a clear optimization roadmap and documenting best practices.
- Identify and integrate opportunities from product/city launches and key event moments into lifecycle programs, leveraging automation, personalization, advanced segmentation, and testing roadmaps (including A/B and multivariate experiments).
- Collaborate with Analytics, Product/Growth, Partnerships, Design, and Engineering teams on email strategy, technical integrations, and product enhancements.
- 5+ years of hands‑on experience in CRM campaign management.
- Extensive experience with customer engagement and marketing automation platforms such as Braze, Iterable or similar.
- Proven expertise in A/B and multivariate testing, including experiment design, execution, and post‑campaign analysis to inform optimizations.
- Strong data‑driven mindset with the ability to independently pull and analyze segmentation, engagement, and performance metrics.
- Proficiency in basic HTML/CSS troubleshooting and templating languages for personalization.
- Office‑based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice.
- Employee stock options plan.
- Private medical and dental insurance.
- Life and critical illness cover.
- Monthly credit towards Wheely journeys.
- Cycle to Work scheme.
- Relocation support, including visa sponsorship and allowance.
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CRM & Loyalty Lead / Head of CRM employer: Wheely Ltd.
Wheely Ltd. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from ample growth opportunities within a rapidly scaling organisation, where their contributions directly impact strategic initiatives. With a focus on professional development and a supportive environment, Wheely Ltd. stands out as a rewarding place for those looking to make a meaningful impact in their careers.
