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- Tasks: Monitor service quality, provide feedback to chauffeurs, and ensure exceptional passenger experiences.
- Company: Wheely, a luxury ride-hailing platform prioritising user privacy and five-star service.
- Benefits: Flexible hours, competitive salary, stock options, and a range of perks.
- Why this job: Join a dynamic team dedicated to maintaining high standards in luxury transport.
- Qualifications: 2+ years in quality control or luxury service, strong communication skills, and attention to detail.
- Other info: Office-based role with flexible working options and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.
About the role
Provide a brief overview of you team’s goals and challenges, the role that the new hire would be playing and the potential impact. Why is this a great role?
The Quality Associate role is key to maintaining Wheelys exceptionally high standards.
A successful candidate will monitor the quality of the fleet and take action where necessary providing feedback and coaching chauffeurs – helping them to achieve the Wheely Standard in the service levels they provide to passengers.
What you will be doing
- Monitor passenger feedback to ensure an exceptional level of service is consistently being provided, preparing reports on trends where required
- Conduct investigations into incidents, producing unbiased reporting of each situation with recommended outcomes
- Ensure a timely resolution of all incidents adhering to operational SLA’s
- Assess chauffeurs against The Wheely Standard through vehicle checks or online assessments
- Provide effective feedback to chauffeurs to improve performance.
- Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements
- 2+ years of relevant (Quality Control, HR, L&D, operation supervisor etc) experience in the Luxury Service Industry
- Thorough when investigating an incident, operating with a sense of urgency to ensure problems are solved
- Delivers feedback with radical candour, not afraid to give difficult feedback
- Tenacious in maintaining standards with exceptional attention to detail
- Passion for developing others and bringing out the best in people
- Excellent interpersonal skills – delivering feedback with empathy is key.
- Exceptional communication skills, both verbal and written.
- Basic data skills, ability to create, maintain, enter, analyse and act upon data
- Experience using tools like Intercom, Atlassian, and Aircall is beneficial
- Passion for luxury vehicles and a knowledge of their specifications is a plus
What we offer
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.
- Competitive salary and equity package
- Private Medical Insurance
- Life and critical illness insurance
- Monthly credit for Wheely journeys
- Cycle to work scheme
- Free parking at Syon Park
- This is an office-based role located in Syon Park. Wheely has an in-person culture but allows flexible working hours and work from home when needed. In most cases, we expect team members to be in the office at least four days a week.
Interested in building your career at Wheely? Get future opportunities sent straight to your email.
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This is an office based role. Are you ready to travel 5 days a week to Syon Park (TW8 8JF)? * Select…
What excites you about the role and why do you think you will be a good fit?
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Chauffeur Coach employer: Wheely Ltd.
Contact Detail:
Wheely Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chauffeur Coach
✨Tip Number 1
Get to know Wheely's vibe! Research the company culture and values so you can show how you fit right in. When you chat with them, drop in examples of how you've maintained high standards in your previous roles.
✨Tip Number 2
Practice your feedback delivery! Since the role involves giving constructive criticism, think of ways to communicate feedback effectively. Role-play with a friend or use a mirror to get comfortable with it.
✨Tip Number 3
Show off your passion for luxury vehicles! If you’ve got any interesting stories or experiences related to luxury cars, share them during your interview. It’ll help you stand out as someone who truly cares about the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Chauffeur Coach
Some tips for your application 🫡
Show Your Passion for Quality: When you're writing your application, make sure to highlight your passion for maintaining high standards. We want to see how you’ve gone above and beyond in previous roles to ensure exceptional service.
Be Specific About Your Experience: Don’t just list your past jobs; tell us about specific experiences that relate to quality control or luxury service. We love details that show how you've tackled challenges and improved service levels.
Communicate Clearly: Since this role requires excellent communication skills, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily see your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wheely!
How to prepare for a job interview at Wheely Ltd.
✨Know the Wheely Standard
Before your interview, make sure you understand what the Wheely Standard is all about. Research their service levels and think about how you can contribute to maintaining those high standards. Being able to discuss specific examples of how you've upheld quality in previous roles will impress the interviewers.
✨Show Your Passion for Luxury Service
Wheely is all about providing a five-star experience, so let your passion for luxury service shine through. Be prepared to talk about your experiences in the luxury service industry and how you’ve gone above and beyond to ensure customer satisfaction. This will demonstrate that you’re a great fit for their team.
✨Prepare for Feedback Scenarios
Since the role involves giving feedback to chauffeurs, think about how you would handle difficult conversations. Prepare some examples of how you've delivered tough feedback in the past, focusing on empathy and clarity. This will show that you can maintain high standards while also supporting your colleagues.
✨Data Skills Matter
Brush up on your basic data skills, as you'll need to analyse passenger feedback and trends. Familiarise yourself with tools like Intercom or Atlassian if you can, and be ready to discuss how you’ve used data to drive improvements in service quality before. This will highlight your analytical abilities and commitment to continuous improvement.