Flight Services Manager in London

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview:

As a Flight Services Manager (FSM), you are responsible for the end-to-end execution of client trips, serving as the primary point of contact for all trip requests, planning, and day-of-operations support. You act as a trusted advisor to customers, applying a consultative approach to quoting, aircraft selection, and trip design to ensure each experience meets or exceeds expectations. FSMs own trip coordination across third-party (charter) flying, including sourcing, pricing, contracting, and execution. You collaborate closely with Directors whilst maintaining direct communication with customers throughout the lifecycle of each trip. This role is critical to operational excellence, customer satisfaction, and trust in the service experience. The successful candidate can be based in our London Victoria or London Gatwick Office on a hybrid basis.

Your Key Responsibilities:

• Serve as the primary point of contact and front-line owner for all client trip requests
• Provide consultative quotes and aircraft recommendations, ensuring optimal fit, value, and operational alignment
• Create and deliver clear trip confirmations and itineraries aligned to client expectations
• Manage trips end-to-end, including sourcing, pricing, contracting, operator coordination, and payment processes
• Conduct final quality checks on all trip details (aircraft, catering, ground transportation, FBOs, and special requests)
• Lead day-before and day-of-flight communications acting as a client advocate and coordinating recovery plans
• Collaborate with VPs, Directors, and the team to align client expectations and operational delivery
• Maintain accurate documentation and system updates to uphold service standards and regulatory requirements
• Identify opportunities to improve processes and enhance the customer experience

Skills & Experience:

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Minimum 2 years Group Charter experience (Brokerage or within Airline Charter Sales)
• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems

What We Offer:

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. Basic Salary is negotiable depending on experience with commission in addition. We also offer a range of benefits designed to support your well-being and personal life, including:

• Discounted gym membership
• Cycle to work scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company maximum)
• A variety of additional programs and services in support of your total well-being

GDPR Information:

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas. Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, or any other characteristic. Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability and need assistance with applying, please reach out to us at. Simply include “Accommodation Request” in the subject line so we can quickly address your needs. We look forward to learning more about you and how you can contribute to the Wheels Up journey!