Commercial Operations Specialist in London

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

As a Commercial Operations Specialist, you support the sales organisation by driving pipeline accuracy, lead flow coordination, and sales reporting. This role serves as a critical operational and analytical partner to sellers and leaders, ensuring CRM integrity, visibility into performance, and disciplined opportunity management. You will function as a central hub for sales data, reporting, and process execution — enabling sellers to focus on revenue generation while maintaining consistency, structure, and operational rigour across the sales lifecycle. This role blends sales operations, analytics, and internal sales support, acting as a second set of eyes on pipeline health, opportunity movement, and account readiness. This position can be based at either our London Victoria or London Gatwick Office on a hybrid basis (3 days per week in the office).

Key Responsibilities (Essential Functions)

• Assist the Sales Team in identifying opportunities for renewals, upselling, and re-engagement based on pipeline and reporting insights.
• Support Sales Team by conducting market research to identify opportunities, trends, and potential areas for business growth.
• Maintain organised documentation and ensure CRM data integrity to support sales execution and forecasting.
• Continuously identify opportunities to improve lead flow, reporting, and sales operational processes.
• Own inbound lead management, including daily outreach, lead qualification, and assignment to Directors based on region and relationship rules.
• Support Directors by hunting contact information, enriching leads using tools such as ZoomInfo, and ensuring timely follow-up after lead handoff.
• Coordinate outreach to new leads, prospects, and select lost customers on behalf of sales leaders and executives, including scheduling introductory sales calls.

What You Bring to the Table: Skills & Experience

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Experience
• 2–4+ years’ experience in Sales Operations, Commercial Operations, Revenue Operations, or a similar analytical support role.
• Experience working closely with sales teams in a fast-paced, target-driven environment.
• Proven experience managing CRM systems (e.g. Salesforce) with a strong focus on data quality and pipeline management.
• Exposure to lead management processes, including qualification, routing, and enrichment.
• Experience producing sales reports, dashboards, and performance insights for stakeholders.
• Background in B2B environments preferred, ideally within aviation, transport, logistics, or professional services sectors.
• Skills
• Strong analytical capability — able to interpret pipeline data, identify trends, and generate actionable insights.
• Previous experience of Power BI / Tableau - Building meaningful dashboards and analysing data to help build commercial strategy.
• High attention to detail — ensures CRM accuracy, data integrity, and reporting reliability.
• Process-driven mindset — able to follow and improve structured sales and lead management processes.
• Commercial awareness — understands sales cycles, revenue drivers, and opportunity management.
• Excellent organisational skills — able to manage multiple priorities such as lead flow, reporting, and stakeholder requests.
• Strong communication skills — confident working with sales teams and senior stakeholders.
• Proactive and solution-oriented — identifies gaps, risks, and opportunities and takes ownership to resolve them.
• Technical proficiency — comfortable with CRM systems (Salesforce and/or Microsoft Dynamics 365 Sales preferred), Excel/Google Sheets (pivot tables, data analysis), and sales tools such as ZoomInfo or LinkedIn Sales Navigator.
• Resilience and adaptability — able to work in a dynamic environment with changing priorities.

What We Offer:

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The Basic Salary is circa £40,000 DOE + commission. We also offer a range of benefits designed to support your well-being and personal life, including:

• Discounted gym membership.
• Cycle to work scheme.
• Private Medical (option to add family at employee cost).
• Dedicated EAP.
• Flexible Annual Leave (option to purchase additional up to a company maximum).
• A variety of additional programs and services in support of your total well-being.

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas. Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Need Accommodations? If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us. Simply include “Accommodation Request” in the subject line so we can quickly address your needs. We look forward to learning more about you and how you can contribute to the Wheels Up journey!