At a Glance
- Tasks: Manage client trips from start to finish, ensuring a seamless and personalised experience.
- Company: Join Wheels Up, a leader in on-demand private aviation with a global reach.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on customer satisfaction and operational excellence.
- Why this job: Be the go-to person for clients, making their travel dreams a reality.
- Qualifications: 2+ years in Group Charter or airline operations, with strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Join Our Team at Wheels Up. At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple: deliver a premium, personalized aviation experience for every customer.
Role Overview: What You’ll Be Doing
As a Flight Services Manager (FSM), you are responsible for the end-to-end execution of client trips, serving as the primary point of contact for all trip requests, planning, and day-of-operations support. You act as a trusted advisor to customers, applying a consultative approach to quoting, aircraft selection, and trip design to ensure each experience meets or exceeds expectations. FSMs own trip coordination across third-party (charter) flying, including sourcing, pricing, contracting, and execution. You collaborate closely with Directors whilst maintaining direct communication with customers throughout the lifecycle of each trip. This role is critical to operational excellence, customer satisfaction, and trust in the service experience. The successful candidate can be based in either our London Victoria or London Gatwick Office on a hybrid basis.
Your Key Responsibilities:
- Serve as the primary point of contact and front-line owner for all client trip requests.
- Provide consultative quotes and aircraft recommendations, ensuring optimal fit, value, and operational alignment.
- Create and deliver clear trip confirmations and itineraries aligned to client expectations.
- Manage trips end-to-end, including sourcing, pricing, contracting, operator coordination, and payment processes.
- Conduct final quality checks on all trip details (aircraft, catering, ground transportation, FBOs, and special requests).
- Lead day-before and day-of-flight communications acting as a client advocate and coordinating recovery plans.
- Collaborate with VPs, Directors, and the team to align client expectations and operational delivery.
- Maintain accurate documentation and system updates to uphold service standards and regulatory requirements.
- Identify opportunities to improve processes and enhance the customer experience.
Skills & Experience
We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
- Minimum 2 years Group Charter experience (Brokerage or within Airline Charter Sales).
- Experience in operations coordination, logistics, or flight scheduling.
- Strong organizational and quality assurance skills.
- Excellent communication and problem-solving ability.
- Proficiency in managing trip details in CRM or scheduling systems.
Flight Services Manager employer: Wheels Up Partners
At Wheels Up, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Commercial Operations Specialist, you will benefit from our commitment to professional growth, with access to ongoing training and development opportunities, all while enjoying the flexibility of a hybrid work model in the vibrant locations of London Victoria or London Gatwick. Join us in delivering exceptional aviation experiences and be part of a team that values innovation, collaboration, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Services Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Wheels Up Partners.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Wheels Up Partners. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Flight Services Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Wheels Up Partners, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Wheels Up Partners and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Wheels Up Partners. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Wheels Up Partners
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Wheels Up Partners.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Wheels Up Partners.
