At a Glance
- Tasks: Deliver top-notch customer care to homeowners post-sale and manage CRM systems.
- Company: Reputable house builder in South Oxfordshire with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Office-based role with a Monday to Friday schedule, perfect for work-life balance.
- Why this job: Make a real difference in homeowners' lives while developing your customer service skills.
- Qualifications: Experience in customer service, especially in housing or construction, with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the South Oxfordshire area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales. The role is an office based position, hours are 9:00 - 17:30, Monday to Friday.
The Role:
- Deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Raising invoices.
- Manage and maintain the customer CRM system and trackers.
- Managing and processing contractor contra charges where applicable.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors, building and maintaining relationships and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Construction teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
- Take ownership of customer contact, offering assistance and being proactive to ensure works are carried out on time and to expectations.
- Ad-Hoc secretarial duties to the Head of Customer Care.
Key Skills:
- Experience within a Customer Service Coordinator role, or relevant experience in the House Building / Construction / Housing / Property industry.
- Excellent communication skills.
- Excellent attention to detail.
- Excellent telephone manner.
Homeowner Care & Aftercare Coordinator in Wallingford employer: Wheatstone Solutions
Join a leading house builder in South Oxfordshire, where we prioritise exceptional customer care and foster a supportive work environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while enjoying a collaborative culture that values your contributions. With a focus on work-life balance and a vibrant office atmosphere, we offer a rewarding experience for those passionate about making a difference in homeowners' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Care & Aftercare Coordinator in Wallingford
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you can meet homeowners' needs after the sale.
✨Tip Number 3
Show off your CRM skills! If you've worked with customer management systems before, be ready to talk about it. Highlighting your experience can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing familiar names pop up in our inbox!
We think you need these skills to ace Homeowner Care & Aftercare Coordinator in Wallingford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in the housing or construction sectors. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with homeowners and contractors, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service, especially in the housing and construction sectors. Be ready to discuss how you’ve handled customer queries in the past and how you can ensure homeowners feel supported after their purchase.
✨Familiarise Yourself with CRM Systems
Since managing a customer CRM system is key for this role, make sure you understand how these systems work. If you have experience with specific software, be prepared to share examples of how you used it to improve customer interactions.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as dealing with defects or contractor issues. Prepare your responses by outlining how you would take ownership of these situations and ensure timely resolutions.
✨Showcase Your Communication Skills
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that highlight your ability to build relationships with customers and subcontractors alike.
