At a Glance
- Tasks: Deliver top-notch customer service and support homeowners post-sale.
- Company: Reputable house builder in South Oxfordshire with a focus on customer satisfaction.
- Benefits: Competitive salary, stable hours, and a supportive work environment.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Join a dynamic team and make a real difference in homeowners' lives.
- Qualifications: Experience in customer service, especially in housing or construction.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the South Oxfordshire area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales.
The role is an office based position, hours are 9:00 - 17:30, Monday to Friday.
The Role:
- Deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Raising invoices.
- Manage and maintain the customer CRM system and trackers.
- Managing and processing contractor contra charges where applicable.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of customer contact, offering assistance and being proactive to ensure works are carried out on time and to expectations.
- Ad-Hoc secretarial duties to the Head of Customer Care.
Key Skills:
- Experience within a Customer Service Coordinator role, or relevant experience in the House Building / Construction / Housing / Property industry.
- Excellent communication skills.
- Excellent attention to detail.
- Excellent telephone manner.
For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Customer Care Coordinator - Oxfordshire in Wallingford employer: Wheatstone Solutions
Join a leading house builder in South Oxfordshire, where we prioritise exceptional customer service and foster a supportive work environment. Our team enjoys a collaborative culture that encourages professional growth and development, alongside competitive benefits and a commitment to work-life balance. As a Customer Care Coordinator, you will play a vital role in ensuring homeowner satisfaction while working in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator - Oxfordshire in Wallingford
✨Tip Number 1
Network like a pro! Reach out to people in the house building or customer service sectors. You never know who might have a lead on that perfect Customer Care Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience and how you can meet homeowners' needs.
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or managing customer queries, be ready to share specific examples. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Coordinator - Oxfordshire in Wallingford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer service, especially in the house building or property industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service, especially in the housing and construction sectors. Be ready to discuss how you’ve handled customer queries in the past and what strategies you used to ensure satisfaction.
✨Familiarise Yourself with CRM Systems
Since managing a customer CRM system is key for this role, make sure you understand how these systems work. If you have experience with specific software, be prepared to talk about it and how it helped you streamline processes.
✨Showcase Your Communication Skills
Excellent communication is crucial for a Customer Care Coordinator. Practice articulating your thoughts clearly and confidently. Think of examples where your communication made a difference in resolving issues or building relationships.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer care. Prepare by thinking through how you would handle common challenges, such as dealing with a dissatisfied homeowner or coordinating with contractors.
