At a Glance
- Tasks: Deliver top-notch customer care and support homeowners after their purchase.
- Company: Reputable house builder in the Ringwood area with a focus on customer satisfaction.
- Benefits: £30,000 salary, 1 day remote work, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth in the housing industry.
- Why this job: Make a real difference in homeowners' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing or construction is a plus.
The predicted salary is between 30000 - 30000 £ per year.
A new opportunity has arisen for a Customer Care Coordinator to join our client, a House Builder, based in the Ringwood area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales. The position is for a 1 year fixed term contract office based, with 1 day working from home.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Customer Service experience within the House Building / New Homes / Housing Association or Construction.
- Excellent communication skills
- Excellent attention to detail
- Excellent Customer Service skills
For more information please contact Chris Ellis at Wheatstone Solutions or apply below.
Customer Care Coordinator - New Homes in Ringwood employer: Wheatstone Solutions
Join our dynamic team as a Customer Care Coordinator in Ringwood, where we prioritise exceptional customer service and foster a supportive work environment. With a strong focus on employee growth, we offer opportunities for professional development while maintaining a healthy work-life balance, including flexible working arrangements. Our commitment to quality and customer satisfaction makes us an outstanding employer for those seeking a meaningful career in the house building sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator - New Homes in Ringwood
✨Tip Number 1
Network like a pro! Reach out to people in the house building or construction industry. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer care scenarios in the housing sector. Think about how you would handle specific situations and be ready to share your experiences. We want you to shine when discussing your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about providing excellent customer service, so let your passion for helping others come through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Care Coordinator - New Homes in Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the house building or construction sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles, especially in the context of house building. Understand common issues homeowners face after sales and be ready to discuss how you would handle them.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your ability to communicate effectively with customers and tradespeople. Think of situations where you resolved conflicts or clarified complex information.
✨Demonstrate Attention to Detail
Be ready to discuss how your attention to detail has positively impacted your previous roles. You might want to share specific instances where catching a small detail made a big difference in customer satisfaction.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the company’s approach to customer care or how they handle defects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
