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- Tasks: Deliver top-notch customer service while performing multi-trade repairs in homes.
- Company: Join a leading house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, company van, fuel card, and opportunities for growth.
- Why this job: Make a real difference in people's homes while honing your trade skills.
- Qualifications: Experience in multi-trade roles and excellent customer service skills required.
- Other info: Flexible travel across the East Midlands and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.
Duties of the role:
- Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
- Liaise with the Customer Care Team based in Head Office.
- Ensure all required materials and resources are available prior to attending customers’ appointments.
- Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
- Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
- Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
- Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
- Ensure the highest level of Health and Safety adhered to at all times.
- Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.
Skills Required:
- You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
- Excellent Customer Service skills
- Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
- Flexible to travel across East Midlands area
- Full Driving License
For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
Customer Care Operative - New Homes in Leicester employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative - New Homes in Leicester
✨Tip Number 1
Get to know the company! Research Wheatstone Solutions and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience in multi-trade work aligns with the role. This will help you feel more confident and articulate during the actual conversation.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. This is key for a Customer Care Operative, so make sure you highlight those experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Operative - New Homes in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and multi-trade work. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can bring value to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to include specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Trades
Brush up on your multi-trade skills before the interview. Be ready to discuss your experience with carpentry, plumbing, and decorating. Having specific examples of past work will show you know your stuff and can handle the tasks required.
✨Customer Service Focus
Since this role is all about delivering excellent customer service, think of times when you've gone above and beyond for a customer. Prepare to share these stories to demonstrate your commitment to high standards and professionalism.
✨Be Prepared for Questions
Expect questions about how you would handle specific scenarios in customers' homes. Practice responses that highlight your problem-solving skills and ability to maintain cleanliness and safety while working.
✨Show Your Team Spirit
This job involves liaising with the Customer Care Team, so be ready to talk about your teamwork experiences. Highlight how you communicate effectively with colleagues and report back on tasks, as collaboration is key in this role.
