At a Glance
- Tasks: Provide top-notch customer service to homeowners post-sale and manage customer queries.
- Company: Reputable house builder in South Oxfordshire with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Office-based role with a Monday to Friday schedule, perfect for work-life balance.
- Why this job: Join a dynamic team and make a real difference in homeowners' experiences.
- Qualifications: Experience in customer service, especially in housing or construction, with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the South Oxfordshire area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales. The role is an office based position, hours are 9:00 - 17:30, Monday to Friday.
The Role:
- Deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Raising invoices.
- Manage and maintain the customer CRM system and trackers.
- Managing and processing contractor contra charges where applicable.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors, building and maintaining relationships and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Construction teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
- Take ownership of customer contact, offering assistance and being proactive to ensure works are carried out on time and to expectations.
- Ad-Hoc secretarial duties to the Head of Customer Care.
Key Skills:
- Experience within a Customer Service Coordinator role, or relevant experience in the House Building / Construction / Housing / Property industry.
- Excellent communication skills.
- Excellent attention to detail.
- Excellent telephone manner.
Homeowner Care & Aftercare Coordinator employer: Wheatstone Solutions
Join a leading house builder in South Oxfordshire, where we prioritise exceptional customer care and foster a supportive work environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, ensuring that you can thrive in your role as a Homeowner Care & Aftercare Coordinator. With a focus on teamwork and collaboration, we create a culture that values every contribution, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Care & Aftercare Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you can meet homeowners' needs after the sale.
✨Tip Number 3
Show off your CRM skills! If you've got experience with customer management systems, be ready to talk about it. Highlight how you’ve used these tools to improve customer care in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Homeowner Care & Aftercare Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in the housing or construction sectors. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like the service we provide to homeowners.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and contractors, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles, especially in the context of the housing industry. Be ready to discuss how you would handle common homeowner queries and complaints, as this will show your understanding of the role.
✨Familiarise Yourself with CRM Systems
Since managing a customer CRM system is key to this role, make sure you know the basics of how these systems work. If you have experience with specific software, be prepared to share examples of how you've used it to improve customer interactions.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific situations, like dealing with defects or contractor issues. Think of examples from your past experience where you successfully resolved similar problems, and be ready to explain your thought process.
✨Show Your Communication Skills
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully, as this will reflect your suitability for a customer-facing position.
