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- Tasks: Deliver top-notch customer service and support homeowners after sales.
- Company: Reputable house builder in Derby with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for permanent role, and supportive team environment.
- Why this job: Make a real difference in homeowners' lives while developing your customer service skills.
- Qualifications: Experience in house building or property management and strong communication skills.
- Other info: Opportunity for career growth and a dynamic work environment.
The predicted salary is between 24000 - 32000 £ per year.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales.
The role is initially for a 3 month contract with the opportunity to become permanent.
Duties- Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors building and maintaining relationships and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Construction teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Scheduling the Operatives' diaries and appointments, ensuring the system and CRM are up to date with works carried out.
- Experience working within House Building in a similar role, or from Property Management / Resident Liaison Officer background.
- Experience using CRM systems and inputting data in an office-based setting is essential.
- Excellent communication skills.
For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Customer Care Coordinator in Etwall employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Etwall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer care or house building. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and property management. We recommend role-playing with a friend to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in the past. This will help you stand out and demonstrate your proactive approach to customer care.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Care Coordinator in Etwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer service, especially in house building or property management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer care, especially in the context of house building. Understand common issues homeowners face after sales and be ready to discuss how you would handle them.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential for this role, take some time to review the specific CRM software mentioned in the job description. If you have experience with similar systems, be prepared to share examples of how you've used them effectively.
✨Showcase Your Communication Skills
This role requires excellent communication skills, so think of examples where you've successfully communicated with clients or teams. Be ready to demonstrate how you can convey information clearly and build relationships with both homeowners and subcontractors.
✨Be Proactive and Take Ownership
The job involves taking ownership of customer queries and ensuring timely resolutions. Prepare to discuss situations where you've gone above and beyond to meet customer needs, showing your proactive approach to problem-solving.
