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- Tasks: Deliver top-notch customer service to homeowners and manage post-sale queries.
- Company: Join a leading house builder in Derby with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for permanent role, and supportive team environment.
- Why this job: Make a real difference in homeowners' lives while developing your customer care skills.
- Qualifications: Experience in house building or property management and strong communication skills.
- Other info: Opportunity for career growth in a dynamic and rewarding industry.
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales. The role is initially for a 3 month contract with the opportunity to become permanent.
Duties:
- Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors building and maintaining relationships and ensuring works are carried out and the department is kept up to date.
- Speak with Site or Construction teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Scheduling the Operatives' diaries and appointments, ensuring the system and CRM are up to date with works carried out.
Experience required:
- Experience working within House Building in a similar role, or from Property Management / Resident Liaison Officer background.
- Experience using CRM systems and inputting data in an office-based setting is essential.
- Excellent communication skills.
For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Customer Care Coordinator in Derby employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the house building industry, especially those who work in customer care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and property management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in previous roles. This will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Customer Care Coordinator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer service, especially in house building or property management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer care, especially in the context of house building. Understand common issues homeowners face after sales and be ready to discuss how you would handle them.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential for this role, take some time to get comfortable with popular platforms. If you have used any specific systems before, be prepared to share your experiences and how you managed data effectively.
✨Showcase Your Communication Skills
This role requires excellent communication, so think of examples where you've successfully resolved customer queries or built relationships with subcontractors. Practise articulating these experiences clearly and confidently.
✨Demonstrate Proactivity
Employers love candidates who take ownership. Prepare to discuss times when you went above and beyond to ensure customer satisfaction or improved processes. Highlighting your proactive approach will set you apart from other candidates.
