Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and perform multi-trade repairs in homes.
- Company: Join a leading house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, company van, fuel card, and opportunities for growth.
- Why this job: Make a real difference in customers' lives while honing your trade skills.
- Qualifications: Experience in multi-trade roles and excellent customer service skills required.
- Other info: Flexible travel across beautiful regions like Buckinghamshire and Hampshire.
The predicted salary is between 32000 - 48000 £ per year.
Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.
Duties of the role:
- Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
- Liaise with the Customer Care Team based in Head Office.
- Ensure all required materials and resources are available prior to attending customers’ appointments.
- Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
- Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
- Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
- Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
- Ensure the highest level of Health and Safety adhered to at all times.
- Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.
Skills Required:
- You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
- Excellent Customer Service skills.
- Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
- Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas.
- Full Driving License.
For more information please apply above or contact Chris Ellis at Wheatstone Solutions.
Customer Service Operative - New Homes employer: Wheatstone Solutions
Contact Detail:
Wheatstone Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative - New Homes
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations with customers. We all know that great customer service is key, so be ready to share examples of how you’ve gone above and beyond in the past.
✨Tip Number 3
Dress the part! You want to make a good impression, so wear something smart but comfortable. Remember, you’ll be representing the company when you’re out on the job, so look professional from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Customer Service Operative - New Homes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and multi-trade work. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operative role. Share specific examples of your past work that demonstrate your customer service skills and multi-trade expertise.
Showcase Your Professionalism: In your application, emphasise your commitment to professionalism and cleanliness, especially since this role involves working in customers' homes. We value candidates who take pride in their work and maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wheatstone Solutions
✨Know Your Trades
Brush up on your multi-trade skills before the interview. Be ready to discuss your experience with carpentry, plumbing, and decorating. Having specific examples of past work will show that you’re not just familiar with these tasks but can also execute them to a high standard.
✨Customer Service Focus
Since this role heavily emphasises customer service, think of instances where you've gone above and beyond for a customer. Prepare to share these stories, highlighting your professionalism and how you maintained a positive relationship even in challenging situations.
✨Preparation is Key
Make sure you understand the company’s values and the specifics of the role. Familiarise yourself with Wheatstone Solutions and their approach to customer care. This will help you tailor your answers and demonstrate that you’re genuinely interested in the position.
✨Health and Safety Awareness
Be prepared to discuss health and safety protocols relevant to the job. Show that you understand the importance of maintaining a safe working environment, both for yourself and the customers. This will reflect your commitment to professionalism and quality service.
