At a Glance
- Tasks: Guide customers through their journey, ensuring top-notch service and quality.
- Company: Join a leading House Builder dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: This role requires a driving license and offers both office and site-based work.
- Why this job: Make a real impact on customer satisfaction while working in a collaborative team.
- Qualifications: Experience in customer relations within the house building sector is essential.
The predicted salary is between 42500 - 67500 £ per year.
We are currently representing a House Builder, who are seeking a Customer Journey Manager to join their team on a permanent basis. The role entails carrying out pre-snagging on properties and taking the customer through their journey from point of exchange, carrying out home demonstrations and handovers and looking after the customers for the initial 12 months of post-occupation. The position also involves management of the Coordinator team and is both office and site based. Due to site and office location the ideal candidate will be based in London/Essex or Kent areas.
Duties
- Being involved in the Customer's journey from point of exchange through to the 12-month period.
- Pre-snagging properties prior to completion to ensure the best quality of product is handed over.
- Keep in touch with customers at certain points throughout the first 12 months of occupation.
- Management of the Coordinators day to day alongside the Head of Customer Care.
- Work alongside the Customer Care Manager to ensure technical and more in-depth defects or issues are resolved.
- Work collaboratively as a team covering for holidays etc. in the coordinator team.
- Attend both office for meetings and day to day management as well as being based out on site meeting with customers and carrying out visits when required.
- Ad-hoc duties in the absence of the Head of department.
Key skills required
- Confident communicator (both verbal and written) with ability to interact at all levels including customers, contractors, senior management and board level directors.
- You MUST have previous experience in a similar role working for a House Builder in a Customer Experience Manager/Relations Manager type role.
- Proactive, hands-on approach.
- Ability to make decisions for the wellbeing of the customer whilst protecting the business.
- Management experience.
- Due to site locations a car and driving license are a must for this role.
Please contact Christopher Ellis at Wheatstone Solutions for more details or apply below.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Stratford
✨Tip Number 1
Familiarise yourself with the customer journey in the house building industry. Understanding the typical stages and challenges customers face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the house building sector, especially those in customer relations roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Be ready to discuss specific situations where you improved customer satisfaction or resolved issues effectively.
✨Tip Number 4
Research the company you're applying to thoroughly. Understand their values, recent projects, and customer feedback to tailor your approach and show genuine interest in their operations during interviews.
We think you need these skills to ace Customer Relations Manager in Stratford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer relations, particularly within the house building sector. Use specific examples that demonstrate your ability to manage customer journeys and resolve issues effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and management experience. Explain why you are passionate about customer relations and how your proactive approach aligns with the company's values.
Highlight Key Skills:In your application, emphasise your confident communication abilities and decision-making skills. Mention any previous roles where you successfully managed teams or improved customer experiences.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Relations Manager.
How to prepare for a job interview at Wheatstone Solutions
✨Showcase Your Customer Journey Knowledge
Make sure to highlight your understanding of the customer journey, especially in the context of house building. Be prepared to discuss specific examples from your previous roles where you successfully managed customer experiences from exchange to post-occupation.
✨Demonstrate Your Communication Skills
As a Customer Relations Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with various stakeholders, including customers and senior management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve customer issues or manage a team under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Management Experience
Since the role involves managing a team, be ready to discuss your management style and experiences. Share examples of how you've motivated your team, handled conflicts, and ensured high performance in a customer-focused environment.
